14th Annual Call Center Week

Organization: IQPC

Venue: Caesars Palace

Location: Las Vegas, Nevada, United States

Event Date/Time: Jun 10, 2013 End Date/Time: Jun 14, 2013
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Description

A recent J.D. Powers five year study revealed organizations which improved customer service increased shareholder value by 52%, while those organizations whose service declined lost 28% of their value. TARP Worldwide research indicates that 2/3 of customers in most markets DO NOT buy primarily based on price; they buy on convenience, service and word of mouth.

Celebrating its 12th successful year, the call center community’s fastest growing call center conference returns! The 14th Annual Call Center Week, taking place June 10 - 14, 2013 joins call center leaders and gurus for a week of unforgettable knowledge-sharing and networking.

What Makes this Event Unique:

-The largest event with senior level practitioner speakers providing real world insight on what it takes to achieve world-class call center status.

-The event will include: 6 Keynotes; 32 Unique Tracks, 9 Workshops; 2 Master Classes, 2 Site Tours and a dozen hours of Networking

-Expansive Exhibit Hall, allowing attendees to better evaluate the latest product & service offerings that will improve your operations and results

 

Speakers:

Shawn Castle,Manager,Valvoline Support Center

Thomas Dalton,Relationship Coordinator,HealthFirst

Lynn O’Neill, Corporate Vice President, New York Life

Kim Flemm, Vice President and Head of Operations, Retirement Solutions, The Guardian Life Insurance Company of America

Venue

3570 Las Vegas Blvd. S.
Las Vegas
Nevada
United States
MORE INFO ON THIS VENUE

Organizations

IQPC