4th Annual Customer Service Week
|Event Date/Time: Sep 30, 2013||End Date/Time: Oct 02, 2013|
Effi cient customer service departments seek to solve problems as they occur, and, if possible, prevent them in the fi rst place. Because a world-class customer-service experience is the foundation of any successful operation, relentless focus on customer service is the ultimate success of any organisation.
Rapid advancements in technology and the growing use of social media have changed the way in which consumers access information, making them more powerful than ever before. In today’s competitive market, Regional Heads of Customer Service and Operations are faced with the challenge of balancing these increasing service demands while meeting effi ciency and profi t objectives.
The requirement for an organisation to deliver an integrated and consistent multi-channel service, is also driving investment in technologies such as mobile, cloud and self-service products. Whilst these are often seen as cost-effective solutions, technology alone will not keep your customers happy.
This comprehensive summit will enable you to explore proven case studies and revolutionary new strategies for achieving unprecedented customer loyalty in a multi-channel world. Learn how you can leverage technology, agent engagement, customer experience strategies and innovative metrics to build an unbreakable relationship with your customer at each and every touch point, at all stages of the customer lifecycle. The quest for heightening your customer retention levels impacts your call centre, customer service, marketing, social and general business strategies, and this event takes all of those impacts into account. It is about actionable practice.