How to ensure customer satisfaction and loyalty? Can webchat replace phone calls? Does the added value in services such as quality customer support prevail over cost saving? How to turn the contact center from a service necessity to a profit center? Do you rely on social media to provide more personalized experience for your customers?

Join us at our highly successful summit that connects the top experts from the contact centers and customer services world for the fourth year in row, and you will get much more than just an answer to these questions.

for more info download : http://www.callcentresummit.com/download-e-brochure/