The marcusevans 4th Annual Utility Customer Experience Management Conference will focus on assessing and enhancing customer service policies, determining and exceeding the needs of all segments of the customer spectrum from low-income residential customers to hi-tech industrial customers, engaging customers through proactive outreach efforts such as energy efficiency programs, and providing consumers with tailored billing and payment resources.
Attending This Conference Will Enable You To:
1. Update the basics of customer service through customer satisfaction data and internal culture change 2. Address the needs of every segment of the customer spectrum 3. Enhance customer engagement through marketing and outreach at critical times 4. Revamp billing and payment structures to provide customers with tailored and advanced means to make payments
Industry leaders attending this conference will benefit from a dynamic presentation format consisting of workshops, panel discussions, and industry-specific case studies that provide accurate, real-world knowledge. Attendees will experience highly interactive conference sessions, 10-15 minutes of Q&A time after each presentation, 4+ hours of networking, and exclusive online access to materials post-event.