Pink Elephant’s annual events are globally recognised as the world’s premier IT Service Management conferences. Our program is content rich and comprehensive covering a vast array of subjects from all across the ITSM spectrum, including ITIL®. Whether you’re looking for a strategic, tactical, or operational perspective – we’ve got you covered! In fact, this is one main reason why so many organisations bring entire teams! Join us for "Knowledge Translated Into Results" – our next conference theme. We’ll show you how to go beyond just theory to achieve true business value and outcomes.

Attend “The best conference in the industry”

Pink has the undisputed reputation for developing an unsurpassed line-up of speakers and meaningful subject matter. As a result of our unwavering commitment, we are very proud to present what is widely acknowledged as the most content rich program in the industry.

The Conference program has been expanded this year to include multiple concurrent tracks covering 4 major themes – “IT Leadership & Strategic Management”, “Pink University”, “Discussion Forums” & “IT Service Management Case Studies”. Sessions will focus on IT governance and IT Service Management best practices, tools and strategies.

Who Should Attend?  There's something for everyone in the comprehensive and power-packed program.

• IT Directors, VPs
• IT Service & Support Managers
• Service Desk Managers
• IT Infrastructure Managers
• ITIL Process Owners
• Senior Support Analysts
• Quality Managers
• Service Level Manager
• Project/Program Directors and Managers
• IT Suppliers/Vendors
• Anyone seeking to understand why and how to implement best practices according to ITSM and ITIL
• And, anyone who is interested in building and managing a truly business focused IT organisation

Session Speakers:

• David Lim, Singapore Mountaineer and Motivational Speaker
• Troy DuMoulin, Vice President, Professional Services, Pink Elephant
• Kerry Gilmore, IT Management Consultant, Pink Elephant
• Anil Dissanayake, Director, Professional Services, Pink Elephant
• John Paul Andrade, Business Development Manager, Mproof International
• Christopher Dean, CEO, PureShare, Inc.
• Gary Wang, Director, Solutions Consulting, FrontRange Solutions Asia Pacific
• Stephen Wigney, Chief Information Officer – Asia Pacific, Aegis Media Asia Pacific 
• Mark Hywood, Project Director, Focus on Business

Case studies

• Miao Song, Group CIO, Golden Agri Resources Limited Singapore

• Mayda Lim, Head of Support Global Support Desk & Asia, Thomson Reuters

• Yvonne Leong, Service Level Performance & Process Manager, BP Business Service Centre Asia Sdn Bhd

• Kurt Bergman, Chief Operations Officer Asia Pacific & Japan, Getronics APAC

• Simon Bolton, IT Global Service Management Director, Rolls-Royce

• David Murray, IT Director, Global Infrastructure Transformation, Honeywell Information Technology Services

Day 1

8:00am – 9:00am: Registration

9:00am – 9:20am: Conference Welcome

9:20am - 10:30am: Opening Keynote: David Lim "How Leaders Lead: 71 Lessons in Leading Yourself and Others"

10:30am - 10:50am: Refreshment Break

10:50am - 11:50am:

1.       How To Conduct Problem Analysis & Root Cause Analysis

Kerry Gilmore, IT Management Consultant, Pink Elephant

2.       Best Practices For Implementing An ITSM Tool

Facilitator: Troy DuMoulin, Vice President, Professional Services, Pink Elephant

Panelists: John Paul Andrade, Business Development Manager, Mproof International, Stephen Wigney, Chief Information Officer – Asia Pacific, Aegis Media Asia Pacific & Mark Hywood, Project Director, Focus on Business

3.       IT Management – A Global Perspective

David Murray, IT Director, Global Infrastructure Transformation, Honeywell Information Technology Services

11:50am - 1:00pm: Lunch

1:00pm - 2:00pm:

1.       Overcoming The Five Dysfunctions of A Team

Troy DuMoulin, Vice President, Professional Services, Pink Elephant

2.       Effective Service Level Management – What It Really Means

Anil Dissanayake, Director, Professional Services - Asia, Pink Elephant

3.       Introduction To IT Performance Management & Measurement

Miao Song, Group CIO, Golden Agri

2:00pm - 2:20pm: Refreshment Break

2:20pm - 3:20pm:

1.       Rapid Process Design: A Prerequisite For An Effective & Efficient Process Implementation

Anil Dissanayake, Director, Professional Services, Pink Elephant

2.       How To Reduce Costs & Improve Services Using The Service Catalog

John Paul Andrade, Business Development Manager, Mproof International

3.       How To Get Senior Management Buy-in

Troy DuMoulin, Vice President, Professional Services, Pink Elephant

3:20pm - 3:40pm: Comfort Break

3:40pm - 4:40pm:

1.       Executive Briefings For IT 

Christopher Dean, CEO, PureShare, Inc.

2.       Using Lean IT To Enable IT Service Management 

Troy DuMoulin, Vice President, Professional Services, Pink Elephant

3.       Supplier Management As A Strategic Enabler

Facilitator: Anil Dissanayake, Director, Professional Services, Pink Elephant

Panelist: David Murray, IT Director, Global Infrastructure Transformation, Honeywell Information Technology Services

Day 2

8:30am – 9:00am: Networking Refreshments

9:00am – 9:10am: Day 1 Recap & Day 2 Preview

9:10am – 10:20am: Opening General Session: Troy DuMoulin "The Evolving Service Organization and The Strategic Value of IT Service Management"

10:20am - 10:40am: Refreshment Break

10:40am - 11:40am:

1.       Continual Service Improvement- One Metric At A Time

Kerry Gilmore, IT Management Consultant, Pink Elephant

2.       The Evolving Role Of The CIO: Business Leader, Technologist Or Service Broker

Facilitator: Anil Dissanayake, Director, Professional Services - Asia, Pink Elephant

Panelist: Stephen Wigney, Chief Information Officer – Asia Pacific, Aegis Media Asia Pacific

3.       Implementing A Multi-Vendor Ecosystem

Simon Bolton, IT Global Service Management Director, Rolls-Royce

11:40am - 1:00pm: Networking Lunch

1:00pm - 2:00pm:

1.       Leading Change: Professor John Kotter’s 8-Step Model

Troy DuMoulin, Vice President, Professional Services, Pink Elephant

2.       Top 10 Considerations For Implementing Change Management

Kerry Gilmore, IT Management Consultant, Pink Elephant

3.       Configuration Management: Reducing "Total Cost of Ownership" For Assets Through Accurate CMDB

Mayda Lim, Head of Support Global Support Desk & Asia, Thomson Reuters

2:00pm - 2:20pm: Refreshment Break

2:20pm - 3:20pm:

1.       8 Ways ITSM Project Managers Go Wrong & What To Do About It

Anil Dissanayake, Director, Professional Services, Pink Elephant

2.       Hybrid IT Service Management: Giving You The Choice

Gary Wang, Director, Solutions Consulting, FrontRange Solutions Asia Pacific

3.       Adding IT Business Value – What Does It Really Mean?

Facilitator: Troy DuMoulin, Vice President, Professional Services, Pink Elephant

Panelists: David Murray, IT Director, Global Infrastructure Transformation, Honeywell Information Technology Services & Stephen Wigney, Chief Information Officer – Asia Pacific, Aegis Media Asia Pacific

3:20pm - 3:40pm: Beverage Break

3:40pm - 5:00pm: Lucky Prize Draws & Closing Keynote: "5 Things To Do At Work That Will Make A Difference"