8th Call Center Summit

Organization: IQPC

Event Date/Time: Jan 22, 2013 End Date/Time: Jan 25, 2013
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Description

Call Center Summit, the sister event to our flagship Call Center Week Conference, focuses on high-level conversations that move from strategy to action.  This year’s theme revolves around the very core of your business – the PEOPLE – both customers and employees and how to put them first every time.  Just like blogger Ryan Estis has said “Put people first…connect them to each other and your higher purpose.  Performance and profits will follow.”   The 2013 program delivers you what you told us you value: peer-to-peer sharing, leadership building sessions and legendary storytellers, leaving you with inspiration and empowerment to make a difference.   2013 SPEAKERS:  

  • Eric Galvin, VP Call Operations & Strategy, CIGNA Corporation
  • Brian Mullaney, SVP of Contact Center Operations, The SCOOTER Store
  • Randy Rubingh, Director of Customer Service, StubHub
  • Peirre Aube, Jr. Vice President of Operations, TekSaavy Solutions Inc.
  • Debbie Fiorino, SVP Human Resources, World Travel Holdings
  • Kathy Brooks, VP Organizational Development, Culture & Internal Communications, Green Mountain Coffee Roasters
  • Kasey Clements, Regional Director of Owner Services, Starwood Vacation Ownership

Venue

Organizations

IQPC