Call Center Executive Leadership Forum

Venue: Disney Destinations Call Center

Location: Orlando, Florida, United States

Event Date/Time: Jul 26, 2013 / 8:00 am - (EST) End Date/Time: Jul 26, 2013 / 5:00 pm - (EST)
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Do employee absenteeism and high turnover rates keep you up at night? Are you always on the look out for new ways to connect with your customers? If so, for this jam-packed event led by Bob Simmonds, Vice President of Leisure Travel Operations at Disney Destinations.

The leadership team will be joined by several Call Center Professionals to present on a broad range of topics including: Developing a comprehensive employee engagement program, innovation in training delivery, and the evolution of customer contact through text channels. Come and learn how to improve every major facet of your call center operation from our award-winning .

The is designed to connect call center leaders and decision-makers, allowing them to tackle the biggest challenges facing their operations. The event will allow you to workshop best strategies for leveraging technology in training development, creating employee engagement programs with true ROI and how to leverage new technologies to connect with your customers effectively with a room full of industry leaders. Additionally, the event is designed to allow for open discussions for any attendee to bring a new topic of discussion, so you drive the discussion.

Come visit the most magical call center on Earth! Go behind the scenes of the Disney Destinations call center, take part in interactive panel discussions, and be a part of our open forum discussion designed to connect you with the call center leaders that will equip you with the tools you need to overcome the challenges of tomorrow, today!

About the Training Day Series

The producers of Call Center Week proudly present a nation-wide tour of one day events where we partner with a major call center in a major city to give call center professionals an inside look at how some of the most admired facilities in the world operate. If you'd like to nominate a call center for this series, let us know. Submit your request or call center recommendation to

Who Should Attend?

If you’re involved in any aspect of call centers this program is for you: Directors, Vice Presidents, Section Leaders and Heads of Call Center, Contact Centers, Customer Care, Customer Services, Customer Experience and other customer-centric business leaders across all industries.