This two-day course will provide participants with a framework for resolving conflict more effectively by understanding what conflict really is and how to prevent it from taking on a life of its own in the workplace. The course will illustrate that conflict is natural whenever human beings work together; therefore it is critical that course participants have the skills to handle and manage conflict in productive ways. Through a combination of lectures and interactive exercises, participants will learn different conflict resolution styles and how and when to use them, how to strengthen staff trust and morale using positive verbal and non-verbal communication techniques, and effective intervention and facilitation strategies.

A complete set of course materials and lunches are included.  

Course Outline

• The Positives and Negatives of Conflict
• Types of Conflict
• Using the Johari Window
• The Five Stages of Conflict
• Discovering Your Own Conflict Resolution Style
• The Communication Funnel
• Developing Your Questioning and Listening Skills
• The Seven Steps to Ironing Things Out
• Developing Your Facilitation Skills
• Setting Norms
• Making an Intervention

Date: Oct 17 - 18, 2013

Length: 2 days (8:30 AM - 4:30 PM)

Location: Houston, TX

Delivery Method: Classroom Training

Availability: More than 5 seats available

CEU: 1.6 Continuing Education Units

PDH: 16 Professional Development Hours

Certificate: Certificate Issued Upon Completion

Fee: $ 1,795.00 USD

Paul Endress is a recognized expert in the application of psychology to business in the areas of communication and workplace synergy. His expertise in these subjects is the result of a quarter-century of entrepreneurial experience, a decade of research, and a number of certifications in related areas of psychology and linguistics. Paul is a sought-after authority and speaker, having been quoted and published in such A-list publications as The New York Times, USA TODAY, Entrepreneur and Forbes. By combining his training with research and real life business experience, Paul's greatest satisfaction comes from helping professionals solve the challenges of conducting business in the 21st Century. He has presented to thousands of HR, corporate and association professionals, and is the author and developer of a number of continuing education courses.