Customer Experience Management for Retail (CEM for Retail)

Organization: Customer Management IQ

Venue: To be confirmed

Location: London, United Kingdom

Event Date/Time: Jan 29, 2013 End Date/Time: Jan 31, 2013
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The Customer Experience Management for Retail Event explores having a customer centric strategy will secure your pace in the industry. You will be able to map your customer’s experiences and implement the necessary changes you organisation need to increase revenue. This is the only event specially designed for the retail sector that is only hosted by leaders within your industry. No sales pitches, only peer to peer experiences and strategies that enable you to secure, retain and expand your customer base. 

  This year key focuses will include:  
  • Customer Experience Transformation both online and in store
  • Implementing the transition from multi channel to Omni Channel to maximise your communicate strategy
  • Maximising your social media resources for real time communication with your customers 
  • Developing effective data systems so you know everything you need to know about your customer, giving you powerful decision making capabilities 
  • Examining customer feedback and implementing change throughout your organisation
  • Efficient delivery and a robust supply chain to ensure products are delivered on time and meet demand
Registrations are now open!   For more information about sessions and the speaker line-up, simply download the event brochure, email or phone +44 (0) 207 036 1300.


City of London
United Kingdom


Customer Management IQ
129 Wilton Road
United Kingdom