The real-time, digitalised society of today is rapidly changing the way citizens interact with Government. With heightened public scrutiny, increasing constituent expectations and the need for Governments to improve performance and service delivery within finite budgets, it is now more crucial than ever for agencies to find innovative ways to engage and communicate with the public for citizen-centric policy development and service delivery.

This unique Masterclass will equip delegates with practical tools and a sound understanding of developing and managing robust digital citizen engagement strategies to achieve effective and efficient citizen engagement, facilitating greater citizen participation and collaboration for public policy and service excellence.