Energy Forum: Managing the Customer Relationship

Venue: Le Meridien Piccadilly

Location: London, United Kingdom

Event Date/Time: Oct 22, 2013 End Date/Time: Oct 22, 2013
Registration Date: Oct 21, 2013
Early Registration Date: Sep 20, 2013
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With consumer trust at an all time low and Ofgem calling for a "simpler, clearer, fairer" energy market for all consumers, the industry is undergoing significant changes. This event will examine the impact of reforms such as the Retail Market Review and new RIIO metrics, and identify strategies to make the most of additional customer touchpoints during the smart metering roll out, Green Deal and transition to the low carbon economy

Why attend in 2013?
  • Share best practice with senior figures from the Big 6, independent retailers and DNOs on building trust in the sector
  • Identify ways to improve the customer journey, from customer feedback mechanisms to retention strategies
  • Debate with Ofgem on the impact of the Retail Market Review on the customer experience and innovation
  • Get smarter about customer data and long term engagement during the metering roll out
  • Take away insight into additional revenue opportunities such as the Green Deal
  • Network with peers from across the energy supply and distribution industries



21 Piccadilly
United Kingdom

Conference Speakers

  1. Neil Clitheroe, Chief Executive Officer, Retail & Generation, ScottishPower
  2. Ian Peters, Managing Director, Residential Energy, British Gas
  3. Basil Scarsella, Chief Executive Officer, UK Power Networks
  4. Ramsay Dunning, Managing Director, The Co-operative Energy
  5. Nicola Paton, Head of Customer Service, National Grid
  6. David Nottingham, Head of Products and Marketing, RWE npower
  7. Hugo Harding, Customer Experience Lead, Smart Metering, EDF Energy
  8. Chris Morrison, Head of Commercial, British Gas New Energy
  9. Maxine Frerk, Head of Retail Market Review, Ofgem
  10. Graham Vidler, Director of Communications and Engagement, NEST