Oman Customer Service Week 2013

Organization: IQPC

Venue: Radisson Blu Hotel, Muscat

Location: Muscat, Oman

Event Date/Time: Sep 29, 2013 End Date/Time: Oct 01, 2013
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An increasing number of international brands continue to enter the Omani market to serve customers across automotive, retail, banking, food and beverage, hospitality, travel and utility industries. Thereby increasing the competition and raising the stakes for local brands and businesses. A key differentiator has been identified as the implementation of a strong customer service culture. Customer expectations are constantly on the rise and therefore companies must regularly evaluate their customer service strategy and improve it in order to retain existing customers and engage new customers. However, a number of local companies and organisations are facing a range of common challenges when trying to improve the overall standards of customer service.

Ensure your company/organisation is ahead of the rest by a being part of Oman Customer Service Week 2013, a three day event (29 September - 1 October), focussed on providing in-depth information on implementing efficient strategies and techniques to deliver high-quality customer service to help you improve your organisation’s performance. This conference aims to bring together senior government officials, industry professionals and business executives from Oman’s public and private entities to discuss training, global standards, social media, empowering employees and developing a customer-centric organisation.

Want to find you how Oman Customer Service Week addresses these issues? .

The event precedes – a global event scheduled between 7 – 11 November 2013 - which Oman is participating in for the first time, by inviting companies to mark the occasion with their own special customer service initiatives.

"Oman has always been a favourite tourist destination for both regional and international visitors due to its unique nature and culture. However, with neighbouring countries focussing on attracting tourists by providing special customer experiences, Oman’s uniqueness should also be based on the level of its service; the only true differentiator! Today, customers first choose service over product and place customer service at the top of the list of their purchase criteria. We must build our service profile based on an already long existing and friendly local culture; the challenge now is to make that culture a global one"! Hayssam Al Amine, Founder and Managing Director, Resource Performance Management - past attendee from Oman Customer Service Week 2012



Al Khuleiah Street Po Box 939