• Bring your OPEX to the next level through the cooperation of all departments
• Learn about innovations and new technologies in insurance operations
• Discover the relationship between back and front office
• Find out about the role of IT directors in the implementation of innovations
• Hear about centralisation and decentralisation of processes
• Learn about the advantages of outsourcing
• Improve your call centres
• Find out how your back office can support your sales
• Exchange best practices to effectively lower your costs

In today‘s difficult economic environment, the importance of improving your company‘s services is not a question any more, it has become crucial for the survival. Don‘t let operational excellence kill you, use it to your advantage! Every company wants to be the best, everyone wants to improve their services and at the same time, they all want to lower their expenses as much as possible. Operational Excellence is now more forward-looking and more focused on generating value and scalable end to end processes and not just on cutting costs. The company must be presented to the customer as a whole and thus all departments have to work together to support the  overall business.   It is clear that given the great competition on the market, gaining new customers is becoming as important as keeping the existing ones, so all departments have to find a way to collaborate to support the company by effective cost management and efficient sales strategies. Operational Excellence in Insurance is the place to be if you want to see where you stand right now and where you can go from here to achieve true operational excellence in all your departments. Let‘s open this Pandora‘s box of insurance together in Munich!