Patient Experience: Quality Standard and Beyond

Venue: Manchester Conference Centre

Location: Manchester, Manchester, United Kingdom

Event Date/Time: Feb 26, 2013
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Description

This one day conference provides a practical guide to measuring and monitoring patient experience - implementing best practice, the national quality standard and beyond;

  • The NICE quality standard on Patient Experience
  • The National Framework for Patient Experience
  • The patient and carer¬†perspective
  • Implementing national and local patient experience indicators and metrics
  • Developing a patient experience dashboard
  • Understanding the patient experience:¬†learning from complaints and concerns
  • Meeting standards for patient experience
  • Patient experience as evidence for revalidation
  • From experience to outcome: understanding and improving patient experience with patient-reported outcome measures (PROMs): national and international update: selection, use and validity of PROMs.

Venue

Sackville Street
Manchester
Manchester
United Kingdom
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