Reinventing Government Customer Service Conference

Organization: CommStrat

Venue: The Hotel Windsor

Location: Melbourne, Victoria, Australia

Event Date/Time: Jun 25, 2013 End Date/Time: Jun 26, 2013
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Description

The Reinventing Government Customer Service Conference 2013 is designed to provide customer service professionals in the three tiers of government with knowledge and practical information for delivering relevant, timely, efficient and cost effective customer service.  The conference will focus on themes including:

  • BEST PRACTICE: Gain insights into best practice in customer service and client relations, including policies and procedures
  • NEW TECHNOLOGIES: Reinvent customer service through using technologies such as CRM software, mobile and social media
  • CUSTOMER SATISFACTION: Manage customer expectations and complaints, and optimise the customer experience
  • DOING MORE WITH LESS: How to improve customer service on a budget

SPEAKING TOPICS MAY INCLUDE:

  • Using social media for customer service
  • Improving customer service through mobile technologies
  • Optimising the customer experience though CRM systems
  • Managing customer expectations, complaints and negative feedback
  • Customer service policies and procedures
  • Developing systems for responsive customer service 
  • Creating large-scale efficiencies while still delivering responsive customer service
  • What is good customer service and how to achieve it
  • Measuring and improving customer satisfaction - developing a whole-of-organisation approach
Reasons to attend the Reinventing Government Customer Service Conference 2013

  • Hear case studies from government and public sector speakers
  • Gain insights into key customer service challenges and solutions
  • Network and share learnings with your peers
  • Visit the focussed exhibition showcasing leading systems and solutions providers
  • Gain access to speaker presentations post-conference (available to delegates only)

Venue

111 Spring Street
Melbourne
Victoria
Australia
MORE INFO ON THIS VENUE

Organizations

CommStrat