Shared Services and Outsourcing Week India 2013

Organization: IQPC

Venue: The Leela Kempinski Gurgaon Delhi NCR

Location: Gurgaon, India

Event Date/Time: Dec 02, 2013 / 8:00 am - (GMT +8:00 hours) End Date/Time: Dec 04, 2013 / 7:00 pm - (GMT +8:00 hours)
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Bridging service gaps, ensuring ROI on technology initiatives and moving up the value chain Shared Services & Business Outsourcing Week India

India was one of the pioneer countries that introduced shared services and outsourcing as a concept. Since then, India has fought hard to retain its position as a destination of choice for the shared services and outsourcing industries given the fantastic infrastructure, technology and talent available.

According to a recent survey 52 per cent of companies with captives in India intend to increase their offshore penetration by 15-30 per cent over the next two to three years. This is also evident in the growth of captive units and their contribution to India exports. GICs revenues across categories — engineering research and development, business process outsourcing and IT — have grown from $3 billion in 2003 to $13.9 billion in 2011-12, a compounded annual growth rate of 18 per cent. With 750 captives in India that employee 460,000 people, their contribution to export revenue is 21 per cent. However other regional outsourcing hub’s like Philippines that just overtook India as the outsourcing destination in the voice segment along with China and Malaysia is fast catching up. India needs to ensure that it remains competitive and an attractive destination for outsourcing but factors like inflation, higher wage rates and infrastructure costs are some of the many challenges India will have to overcome to maintain its competitive edge.

Shared Services & Business Outsourcing Week India taking place on the 3-4 December 2013, Gurgaon India will give you an in-depth analysis of the opportunities and challenges in the Indian Outsourcing industry.

In addition, the event will discuss strategies for shared services centers and BPO’s to move up the value chain, domestic outsourcing for Indian companies and infrastructure and talent sourcing while setting up services center in tier 2 Indian cities.

Key Benefits of attending Shared Services & Business Outsourcing Week India

  1. Learn from over 35 industry experts, with case studies, panel discussions, live debates and over 200 participants from across India during the shared services week India
  2. Get in-depth knowledge with our post conference workshops that will help you deliver value beyond your internal and external stakeholders
  3. Site visit: Get a hand’s on practical experience of running a shared services centre in India to overcome day to day challenges
  4. Shared Services Awards: Get to know the best of the best in the Indian outsourcing Industry with Shared Services and Business outsourcing Awards for 5 different categories
  5. I6 - will showcase cutting edge technology available giving you the opportunity to ask vendors your questions directly

Key Topics:

  • Understanding how innovation rather than just cost arbitrage is helping India maintain its competitive edge
  • New trends and opportunities: including domestic outsourcing to tier 2 cities for Indian and international companies
  • Strategies for business transformation, continuity and operational excellence for IT, Finance and HR Shared Services
  • Addressing challenges at different growth stages for shared services centers right from setting up operations, to expanding business functions and moving up the value chain to build future shared services
  • Building next generation service centers – Cloud, Data, CRM, Social Media to deliver customer value
  • Talent management & Leadership development: Sourcing the right talent, and communicate career development opportunities and building leadership within a shared services center

What our participants from the previous Shared Services and Business Outsourcing conference had to say about the event?

  • This was useful to get industry insights, best practice sharing and last but not the least a great opportunity to network. IBM site tour was really an eye opener about capability of the service provider. Sanjay Goel, Assistant General Manager, Maersk Global Services
  • Good networking. Good opportunities for networking and general comms. Kevin Matthews, Director Global Shared Services, Ernst and Young
  • Brought a comprehensive update and insight on the shared services model, interaction with the business leaders and was a good experience. Saurabh Agarwal, Deputy General Manager Information Security, Unitech Wireless, Tamilnadu
  • Interesting chance to meet industry leaders and peers. Able to see how far we have come in India. Arun Krishnamurthy, Head of Financial Process, Mettler Toledo
  • “Its very valuable because it have me an insight on the experiences of matured SSC and as well as the varying issue and concern of new SSC” Account Arrangement Services Head, ABS-CBN


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