You will learn 

• Assessing Performance, Quality & Services in a Shared Services Centre
• Advantages of Internal and External Benchmarking as Basis for End to End Process Optimizations in a Common Project Governance, Business and Shared Services
• How Do You Build Customer Service Ethos in your Centre- Motivating and Leading within a SSC?
• How to Implement Successful Continuous Improvement in a SSC
• Next Generation SSC’s
• How Procurement Supports the Global Business Strategy
• Shared Services Organizations (SSOs) to the Next Level of Performance
• Shared Services Center vs. Outsourcing: Which Model Works better in your Business?
• HR Shared Services Transformation: Conceptualization & Valuation 
• Location Sites & Motivational Factors
• The Architectural Agility of Companies through Transformation