If you’re struggling with how to use social media to deliver exceptional customer care then join our experts to learn how to develop strategies, turn  risks into opportunities, and network with speakers from Nokia, INTEL, Wells Fargo, Ask.com and more.

Learn how to:

• Make the business case for using social media for customer care to get buy-in from internal influencers and decision-makers
• Develope strategies for adoption that leverage existing resources, drive internal cultural change and ensure sure you are not getting in over your head
• Turn the risks of engaging with customers via social media into opportunities for developing a consistent brand voice
• Address the persistent challenge of using social media well

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