Strength-Based Coaching - Webinar by TrainHR

Venue: Online Event

Location: Fremont, California, United States

Event Date/Time: Apr 09, 2013 / 10:00 am - (PST) End Date/Time: Apr 09, 2013 / 11:00 am - (PST)
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Overview : These techniques will help people at every level of the workplace - ranging from front-line teams to supervisors - learn to effectively influence and coach other people, while building lifelong interpersonal and leadership skills.  Why you should attend: Do your employees struggle with how to coach people or give them feedback, particularly in sensitive situations such as performance problems, hygiene, or attitude issues? With the help of a new training program, based on the nationally popular book How to Tell Anyone Anything, you and your team can learn the secrets of strength-based coaching-a proven, criticism-free way to communicate with people in ways that create real behavior and performance change, without getting people defensive. Areas Covered in the Session:

  • Why typical "deficit-based" feedback doesn't work
  • The C.A.N.D.I.D. approach - a six-step process that addresses issues head-on without getting people defensive
  • The first 30 seconds: Creating a neutral opening that gets you in dialogue
  • Asking effective questions that engage the other person
  • Taking the emotion out of difficult messages
  • Finding the hidden incentive in any situation
  • You don't say: Phrases that never work
  • Why a fully strength-based approach changes the outcome of any situation

Who Will Benefit:

  • Senior Management Team
  • Directors, and Administrators
  • Supervisors
  • Employment Managers
  • Training Director


Online Event
United States

Exhibits included


Rich Gallagher, MA MFT is one of the nation's leading experts on workplace communications skills. A former customer service executive and practicing psychotherapist, his nine books include the national #1 customer service bestseller What to Say to a Porcupine, How to Tell Anyone Anything, and his forthcoming project The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations, all published by Amacom.  Rich has been featured on, BusinessWeek, Dale Carnegie training, morning drive radio, and numerous other media outlets worldwide. His firm Point of Contact Group has trained over 20,000 people on what to say in difficult customer and workplace situations.