The Claims Forum 2013

Organization: Fleming Europe

Venue: Vienna

Location: Vienna, Austria

Event Date/Time: Mar 21, 2013 End Date/Time: Mar 22, 2013
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Description

Handling claims is “the moment of truth” for the insurers as claims are the actual
Claims management is said to be the least effective process in an insurance company with a lot of paper work and many steps which need to be taken manually. This long procedure may drive away clients and cause some fraud to be overlooked.   At the same time, claims are one of the areas in insurance that gives rise to complaints from consumers.   That is why it is important to make the claims management process more effective and efficient. Insurers need to focus on claims segmentation and prioritisation, thus ensuring customer satisfaction which will result in customer retention and new client attraction. They also have to anticipate how to best recover part of their loss and at the same time keep in mind customer protection. Join The Claims Forum in the wonderful city of Vienna to share and exchange experience with your peers from the industry and take home new ideas and solutions on effective claims handling!  

Event Focus

  • Exchange experience on claims management
  • Gain information regarding the current situation in the field of claims handling
  • Learn from your colleagues how to make the claims management process more effective
  • Find out how to lower the cost of insurance claims
  • See how claims segmentation can improve the whole handling process
  • Learn how to balance customer experience and cost reduction
  • Use your past claims experience to make better underwriting decisions in the future

Who Will Attend

Chief Claims Officers • Heads of Claims Management • Claims Negotiators • Claims Handlers • Claims Directors • Risk Officers • Fraud Investigators • Fraud Officers • Customer Services Officers • Managing Directors • Customer Relationships • Insurance Regulators

FIND THE DETAILED INFORMATION IN THE FREE AGENDA ON THE CONFERENCE WEBSITE

Venue

Vienna
Vienna
Vienna
Austria
MORE INFO ON THIS VENUE

Organizations

Fleming Europe

Types