Event Date/Time: Nov 05, 2013 End Date/Time: Nov 06, 2013
Registration Date: Nov 04, 2013
Early Registration Date: Oct 04, 2013
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The conference will address the challenges facing the future of this industry: the reality of fee structures, the risks of a social media presence and how advances in technology are changing what service customers expect from their bank, and how this is distributed.

Key topics to be addressed include:
  • Envisaging the retail bank of the future: how will banking change strategically and operationally?
  • Discussing how best to mitigate the risks of a social media presence
  • Engaging with customers: the future of fee structures and customer service
  • Exploring cutting-edge innovation in payments and its impact on banking
  • Managing multi-channel distribution and new channels of communication
  • Understanding the drivers of change in customer behaviour



Vester Søgade 6

Conference Speakers

  1. Hakan Nyberg, Chief Executive Officer, Nordnet Bank
  2. Tonny Thierry Andersen, Head of Personal Banking & Executive Board Member, Danske Bank
  3. Birna Einarsdóttir, Chief Executive Officer, Íslandsbanki
  4. Ulla Ilisson, Head of Retail Banking, Estonia, Swedbank
  5. Nina K. Hareide-Larsen, Vice-President, Head of Social Media, DnB
  6. Thomas Kragh, Senior Vice President, Head of Digital Medias, Nykredit
  7. Stefan Andersson, Head of Retail, SME, SEB
  8. Susanne Bergh, Head of Digital Channels, Länsförsäkringar Bank
  9. Daniel Wahlström, Head of Channels, Danske Bank
  10. Baard Slaattelid, Head of Mobile Banking, Sparebank 1
  11. Michael Busk-Jepsen, Director of Infrastructure, The Danish Bankers Association
  12. Anna Grandt, Head of User Experience, SEB
  13. Per-Olof Skarstedt, Head of Cards & Payments, Länsförsäkringar Bank
  14. Lars Pehrson, Managing Director, Merkur Bank
  15. Mark Austin, Head of Contactless, VISA Europe
  16. Sverker Ingre, Managing Director, Nordic, iZettle
  17. Leif Vase Larsen, Former Executive Vice President, Kuoni Travel Group
  18. Maria Hejde Færgemann, Cand.Merc, International Business, Copenhagen Business School
  19. Karen Ingvertsen, Cand.Merc, International Business, Copenhagen Business School