The Future Of Utilities

Organization: Marketforce Business Media

Venue: etc.venues

Location: London, United Kingdom

Event Date/Time: Mar 24, 2015 / 9:00 am - (GMT) End Date/Time: Mar 26, 2015 / 5:30 pm - (GMT)
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With the highest level speakers and delegates, The Future of Utilities  has earned its place as the must-attend event in the industry calendar. The conference will provide a thorough strategic analysis of Britain's electricity, gas, and water industries, with topics including innovation, infrastructure, security of supply, asset management, competition and affordability.  Forming the first day of our flagship event, Customer Operations in Utilities will provide a forum dedicated to exploring operational service issues across water, electricity and gas industries. Topics include restoring trust, measuring and improving customer experience, delivering a consistent level of service across multiple channels, and fostering better customer relationships through the use of metering.


200 Aldersgate, London, EC1A 4HD
United Kingdom


Marketforce Business Media
3 Sutton Lane
United Kingdom

Conference Speakers

Geoff Baldwin Deputy Director, Infrastructure UK HM Treasury   Jim Watson Research Director UK Energy Research Centre   Jill Goldsmith Director, Energy, Climate Change & Sustainability NAO   Audrey Gallacher Director of Energy Citizens Advice   Andy Shields Head of Security of Electricity Supply DECC   Stewart Reid Project Director - NINES SSE Power Distribution   David Bird Director of Operations and Customer Service E.ON UK   Andrew Willicott Customer Support & IT Director South West Water   Jo Fielding-Cooke Head of Insight Southern Water   Jo Causon Chief Executive Officer Institute of Customer Service   Liam Mulholland Director of Customer Service Northern Ireland Water   Ian Peters Managing Director, Residential Energy Centrica   Matt Rudling Director of Customer Service UK Power Networks   Sara-Jane Asquith Director of Retail Transformation SSE   Anna Bradley Chair Southern Water Consumer Challenge Group

Exhibits included

Siemens   URS Corporation   Bloomberg New Energy Finance   Global Water Intelligence   The Energy and Utilities Alliance