Virtual Call Centers and Home Based Agents

Organization: Customer Management IQ

Venue: Hyatt Regency Tech Center

Location: Denver, Colorado, United States

Event Date/Time: Nov 13, 2013 / 8:00 am - (CST) End Date/Time: Nov 15, 2013 / 5:00 pm - (CST)
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Through on-the-ground research at CMIQ’s Call Center Week and over 30 research calls with industry pioneers who are setting trends and pioneering change, we have put together the FIRST EVER Virtual Contact Center & Home Based Agents Summit for YOU.


Don’t take our word for it, let the statistics speak for themselves:

  • In Forrester’s 2013 Outlook for Contact Center Plans, analyst Elizabeth Herrell notes considerable growth in support for home agents, with 34 percent of companies indicating investment plans in this area.
  • Another major information-technology consulting firm, IDC, predicted 309,000 home-based agents will be working in the United States by 2013. That’s about equal to the population of St. Louis, Missouri.
  • Denver-based Alpine Access reports that it has around 5,000 home agents nationwide, and hires about 1,000 per year.
  • In 2013, Arise (formerly Willow CSN) doubled its size within 18 months to 5,200 agents in the U.S. It now boasts 10,000 “entrepreneurial, self-incorporated, home-based” agents throughout the United States.


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Customer Management IQ