Working Conference on Diffusing Software Product and Process Innovations

Venue: Banff,

Location: Banff,, Canada

Event Date/Time: Apr 07, 2001 End Date/Time: Apr 10, 2001
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This working conference will forge ties among groups interested in the diffusion of innovations. At the core of this community are the practitioners and academics in the Software Engineering and Information Systems fields, but this conference is open to all interested in the diffusion topic. Those in commercial software enterprises, research networks, IS departments, user groups, Universities and Colleges are welcome to contribute and participate.

We invite you to submit a paper, experience report or position statement, or to propose a panel, workshop or tutorial for this conference. Submissions jointly authored and/or proposed by academic/practitioners partnerships are especially encouraged.

The conference location in Banff, Canada, promises to be an interesting destination that offers great scenery and outdoor activities.


Theme and Objectives
The diffusion of software product and software process innovations is occurring with greater frequency within the new economy. Software products are those packages that perform a particular task on a computer, such as word processing, accounting, playing games, paying bills, or searching on the internet. Software process innovations are changes to a business process that are caused by the introduction of new technology or the inventive use of existing technology. The World Wide Web is itself a prime example of technology driving business process changes.
Many people are involved in managing these software innovations. They wrestle with these changes, looking for help in ensuring that these innovations are introduced in the best way possible, only to discover that for their particular circumstances issues within design, implementation, maintenance or replacement of these innovations are not completely resolved.

This conference is aimed at understanding this struggle by bringing many players in these processes together. The struggles being faced include identifying user requirements, capturing users' needs in the design process, determining appropriate training strategies, conducting effective training, managing effective design teams, determining and executing implementation plans, managing users' expectations in the process or evaluating success of the innovation, to name a few. Struggles also occur in the diffusing process from a broader corporate or industry perspective, and these perspectives are welcome as well.

Every effort will be made to draw the attendees into the discussion through active participation in the presentations, by reading the papers beforehand and by intermingling with others who may offer a new view to an old problem. Practitioners and researchers will be paired before the conference and will conduct an in-depth review of a diffusion problem at hand. Problems, issues and solutions can be explored, with the pairs presenting thought-provoking issues and tentative solutions to the audience. The audience members can bring issues they want addressed and bring solutions they have to offer.

Hence, the theme revolves around the diffusion of software innovations but is not restricted to that focus. The objectives are to investigate diffusion issues that are all encompassing for many communities of interest and topics covered, that span across disciplines, and that pair those in practice with those in research, pushing ideas further.


The conference will be located in The Banff Center, nestled within the picturesque town of Banff, Alberta, Canada, at the foot of the world-famous Canadian Rocky Mountains. Banff is within a historic national park that is known for its wildlife, scenery, skiing, hiking and many other outdoor activities.
The facilities of The Banff Center include many recreational facilities, such as the exercise room, gymnasium, racquet courts, and aquatics. The Banff Center Conferences Web site has more specific information about Lloyd Hall, the location of the rooms, and Donald Cameron Hall third floor, the location of the meeting rooms. Lloyd Hall rooms are well-appointed but are more typical hotel style