European Contact Centre Strategy Forum (CGI01)

Venue: Claridge\'s

Location: London, United Kingdom

Event Date/Time: May 24, 2001 End Date/Time: May 25, 2001
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Topics to be addressed include:

How can a call centre achieve a positive ROI?

Timing the integration of a multimedia contact centre for optimum profit generation

How can you maximise contact centre resources within your corporate strategy?

Justifying people investment to reap benefits on the balance sheet

Which future regulations will affect call centre operations?
Delegates will hear from and question high-level speakers including:

Andy Hurst, Director of Brand Development, AXA Insurance

Michael Havard, Special Advisor, Call Centre Association

Peter Hustinx, Data Protection Commissioner, The Netherlands

Michael Turner, Head of Retail Operations, GNER

Kurt Gustafsson, First Vice President, Nordea

Tulay Gungen, Executive Vice President, Yapi Kredi Bank
The audience for this event will include: Chief Executives, Managing Directors, Chief Operating Officers, Customer Service Directors, Sales Directors, Marketing Directors, CRM and eCRM Directors, Heads of Strategy, Heads of Business Development, Chief Information Officers, IT Directors and Contact Centre Directors from companies utilising contact centres as well as Consultants and Advisors to the industry.


Brook Street, Mayfair
United Kingdom