Hospitality Travels Toward New Technology (HTT2001)

Venue: Ala Moana Hotel

Location: Honolulu, Hawaii, United States

Event Date/Time: Oct 01, 2001 End Date/Time: Oct 02, 2001
Registration Date: Sep 23, 2001
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The dynamic growth of the Internet, telecommunications and information technology use is resulting in dramatic shifts in the structure and operations of the hospitality, travel and tourism industries.

There is great interest and need in the hospitality and travel industry for understanding the use of networking and information technology to build greater efficiency, productivity, service quality and profitability. For example, the emergence of electronic commerce as a significant and rapidly growing set of business activities in the industry adds urgency to grasping underlying concepts and issues in order to act on new developments. As one of the world's most prominent tourism and resort destinations and an international hub in the Asia-Pacific region, Hawaii is an ideal venue for this significant conference.

Speakers at the forefront of developments in the telecommunications, electronic commerce, and information technology industries will provide an understanding of trends in hospitality and travel technology and applications, essential to remain competitive in the changing marketplace.

This critical, 2-day international conference will provide a forum for networking opportunities with senior industry executives and technology experts. In addition, it will offer a significant opportunity to learn about essential technological developments.


Exhibits of new technology, services, and equipment will be available during the conference. The exhibits will feature an array of organizations displaying equipment and services of interest to the international travel and tourism audience. For those wishing to exhibit, please contact Lisa Char at the PTC office: Tel: +1.808.941.3789, ext. 112, Fax: +1.808.944.4874, or e-mail:

Pacific Telecommunications Council (PTC)

Pacific Telecommunications Council is an international, non-governmental, non-profit organization. The Council is regional in nature, embracing members from all countries that play a role in the development of telecommunications in the Pacific Region. It's 700+ members from industry, academia, and government are dedicated to promoting the understanding and beneficial use of telecommunications throughout the entire Pacific Hemisphere-North, Central, and South America, East, South and Southeast Asia, Australia, New Zealand, Melanesia, Micronesia and Polynesia.

University of Hawai'i School of Travel Industry Management

The University of Hawai'i School of Travel Industry Management serves the world's and Hawai'i's largest industry by preparing leaders in hospitality, tourism and transportation management. In addition to acquiring a business background, students learn the unique aspects of management in service industries and the travel industry. They are also prepared to deal creatively with the complex issues in policy and planning for tourism destinations and the economic, cultural, social and environmental aspects of tourism. Recognizing the interdisciplinary nature of tourism, the students and faculty work collaboratively with otehr departments on campus. The School has long been a leader in the Asia-Pacific region for travel industry management education, where the tourism industry is growing rapidly. The School has new initiatives in the areas of sustainable tourism, information technology and the travel industry, and is planning a distance education program to benefit the neighbor islands and other locations in the Asia-Pacific region.


Additional Information

Pricing Regilar Registration US$185 On Site US$210 One Day US$120 One Day (Student) US$25 Program Monday, 1 October 2001 0830-0930 Registration/Coffee 0930-1030 Welcome HOYT ZIA, Executive Director, Pacific Telecommunications Council PAULINE SHELDON, Interim Dean, University of Hawai'i School of Travel Industry Management, USA MAZIE HIRONO, Lieutenant Governor, State of Hawai'i, USA JEREMY HARRIS, Mayor, City and County of Honolulu, USA Keynote Speaker SAM GALEOTOS, President and CEO, Cheap Tickets Inc., USA 1030-1100 Break/Exhibits Open 1100-1230 Session: Overview of Technologies An overview of the rapidly growing importance and industry dependence on the development of new communication and information technology systems for hospitality, travel and tourism including the use of new integrated IP network management systems and wireless communication applications in hotels and convention centers. Responding to Trends in Hospitality-The Blurring of Business and Leisure Travel PETER SCHALL, Senior Vice President and Managing Director, Hilton Hawaiian Village Beach Resort & Spa, USA High Tech, High Touch-It's All About Customization JOE DAVIS, General Manager, Hawai'i Convention Center, USA Additional speaker to be announced 1230-1400 Lunch/Exhibits Open 1400-1530 Session: What are the New Technology Systems? An understanding of the capabilities of new technology systems and how these technologies, largely developed outside the travel industry, are pulling the industry toward greater use of systems that provide for robust operations, new efficiencies and productivity as well as new management capabilities leading to better service and enhanced profitability. NONIE TOLEDO, Vice President and General Manager, Sprint Hawaii, USA ALAN FORTIER, Channel Account Manager, Cisco Systems, Inc. USA Additional speaker to be announced 1530-1600 Break/Exhibits Open 1600-1730 Breakout Session A: Travel Applications A discussion of trends and developments in GDS, airline e-ticketing, airport electronic communication and information technology developments as well as other travel related distribution technologies that are also impacting overall hospitality and tourism distribution. The Transformation of the GDS PATRICIA ELLIOTT, Director, US Subscriber Sales, Galileo International SIMON LUCAS, Consultant, USA JIM YOUNG, Managing Director, Distribution Planning, Continental Airlines, USA Breakout Session B: e-Commerce: Opportunities and Challenges The growing significance and profitability of electronic business-to-business commerce (B2B e-Commerce) is providing new opportunities for the hospitality and travel industry as well as posing challenges to the manner in which business is traditionally conducted. Will Online Sales Make the Wholesale and Travel Agent Distribution Channel Obsolete? SUSAN SCOTT, CEO, Get2Hawaii, USA JW ELLSWORTH, President and CEO, Viata Online, USA Additional speaker to be announced 1730-1900 Opening Reception Tuesday, 2 October 2001 0830-0930 Registration/Coffee 0930-1015 Welcome JOSEPH BLANCO, Executive Assistant and Special Advisor for Technology Development, Office of the Governor, State of Hawai'i, USA Keynote Speaker The Future of Travel ALEX KONG, Chairman and CEO,, Malaysia 1015-1045 Break/Exhibits Open 1045-1215 Breakout Session C: Intermediary Trends Hospitality, travel and tourism intermediaries such as travel agents, meeting planners and tourism authorities are discovering that the use of new technologies are changing the way in which they conduct their activities and changing their value chain and revenue stream propositions. Developments in the use of robust new planning software and electronic network distribution of intermediary activities are transforming the intermediary environment. Automating the Last Frontier-Group Travel Emerging Technology Trends to Win More Group Business STACY ALIAPOULIOS, Director of Hotel Operations, Passkey, USA JOHN HENDRICKSON, President, Hawaii Meeting Builders, USA Additional speaker to be announced Breakout Session D: Technology Tools for Marketing Developments in electronic marketing, and related quality of service delivery issues will be discussed in the context of new technology tools for database distribution and data warehouse management. Also, interactive and virtual technologies for on-line marketing will be discussed. Interactive Virtual Technology Brings Travel Destinations to Life RICHARD KEATING, President and CEO, KeatingPR, USA Technologies Role in Facilitating Service Quality and Marketing in the Hospitality Industry DANIEL SPEARS, Assistant Professor, University of Hawai'i School of Travel Industry Management, USA Additional speaker to be announced 1215-1345 Lunch/Exhibits Open 1345-1530 Session: Hospitality and Tourism Applications Developments in information network technologies and on-line applications in hospitality and tourism will be the theme of the presentations for this final session of the conference. JOHN KOKLDOWSKI, Managing Director, Strategic Information Centre, Pacific Asia Travel Association (PATA), Thailand Enhancing Hawaii's Telecommunications Infrastructure for the Hospitality Industry EDWARD MURLEY, Vice President and General Manager, Time Warner Telecom, USA Additional speaker to be announced 1530-1545 Conference Summary