Information and Communication Technologies and the Deliver of Public Services (0131)

Venue: London School of Economics

Location: London,

Event Date/Time: Mar 10, 2002 End Date/Time: Mar 15, 2002
Registration Date: Mar 10, 2002
Early Registration Date: Jan 01, 2002
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Information and Communication Technologies and the Delivery of Public Services
10-15 March 2002
London School of Economics
Seminar 0131

The internet and other information and communication technologies (ICTs) are rapidly transforming knowledge management and learning. However, there has been relatively little sustained discussion as to how these technologies could be used to transform the ability of individuals and groups to participate in defining public service provision and delivery. There has been much talk by national governments about the benefits of ‘on-line’ government, but a lack of critical discussion of what this will mean in terms of enhanced user/citizen participation, the maintenance of standards and quality, the design and development of new systems applications, and new models for citizenship and the role of the state.

This seminar examines how and why ICTs might improve user participation in the definition of public services, including health, education, transport and public utilities. A key theme will be the potential of ICTs to redefine the content, scope and delivery of public services, and thus the role of the state and the citizen. The seminar will provide participants with the opportunity to study case material from around the world, and to discuss with leading experts from the academy, civil service, local governments and civil society organisations, as well as to share knowledge about how future policy could be shaped in this area. The overall aim of the seminar is to be future oriented.

The main topics for discussion will include:

 Current use of ICTs to promote active user engagement in public service definition and delivery
 Key problems encountered with the use of ICTs in specific areas of public service delivery
 Critical factors in the successful delivery of public services on-line
 New strategies for systems design in the civic domain
 The changing role of the state and the citizen
 The cost of on-line government and its justification
 Case studies from around the world

In order to support participants’ professional work and future policy definition, emphasis throughout the seminar will be placed on identifying best practice, seeking cost effective solutions and managing organisational and systems change. Sessions will include presentations by specialist speakers, panel discussion and analysis of specific case studies. An invitation to offer and develop case studies based on participants’ own professional experience will be issued with the seminar joining instructions.

Participant Profile
The seminar will be of particular interest to policy makers, professionals from civil society organisations and NGOs, civil servants and government officials, local authority policy makers, leaders and managers of public services, and researchers.

Professor Henrietta L. Moore and Professor Claudio Ciborra,
LSe-lab, London School of Economics

Contributors are expected to include:

Helmut Anheier, Director, Centre for Civil Society, London School of Economics
Garry Clark, Government, Partnership and Joint Ventures, British Telecom
Bob Galliers, Professor of Information Systems, London School Of Economics
Ed Mayo, Director, New Economics Foundation
Andrew Pinder, E-Government Envoy, Cabinet Office, UK
Jonathan Rees, Director of Modernising Public Services, Institute of Public Finance
Wendy Thompson, Head of Best Value Inspectorate, Audit Commission
Martin Trees, President, Experian
Des Vincent, Director General, IT Unit for Northern Ireland

Provisional Schedule

Sunday 10 March
evening Informal opening dinner

Monday 11 March
am Welcome: Directors’ introduction and guide to the programme
Critical factors in the successful delivery of public services on-line

pm Identification of working models
Discussion of first case study

evening Welcome reception

Tuesday 12 March
am The cost of on-line Government and its justification
Cost-effectiveness revisited

pm Visit to Local Authority

evening Working dinner with panel discussion based on the Local Authority case study

Wednesday 13 March

am New strategies for systems design in the civic domain
Organisational and systems perspective
Current and future problems
The definition of successful solutions

pm Current Use of ICTS to promote active user engagement in public
service definition and delivery
Identification of successful models
Discussion of second case study

Thursday 14 March

am Participants’ discussion
Key problems encountered with the use of ICTs in specific areas of public
service delivery

pm Changing Role of the State and the Citizen
The context and future of policy delivery

evening Closing dinner

Friday 15 March

am Keynote speaker

Summary and Evaluation
There are places for up to 30 participants

Fully residential fee: XXXX
The fee will include:

 5 nights’ accommodation from Sunday night 10 March to Thursday night 14 March inclusive, in an ensuite bedroom
 all meals from dinner on Sunday evening 10 March to lunch on Friday 11 March
 full professional programme
 social programme (including opening reception)
 welcome and farewell packs (containing programme, speakers’ notes, local information etc)
 group photograph
 experienced Event Manager in daily attendance throughout the event
 emergency medical insurance

Additional Accommodation

This is a residential seminar. We regret that the British Council can make no provision for accommodation before or after the dates of the event. However, if you require accommodation before or after these dates, please contact the British Council's Hotel Reservation Service, quoting event reference number 0143.

Tel: +44(0) 20 7 828 1506
Fax: +44(0) 20 7 828 2881
24 hour:+44(0) 20 7 828 1506/0601 (telephone)

The emphasis of our events is very much on discussion, debate and networking amongst participants. These may carry on in the evenings after the day sessions are over. We therefore strongly recommend that family members do not accompany participants as this may affect the dynamics of the event. If, however, this cannot be avoided, please contact the Hotel Reservation Service for additional accommodation: but please note that it may not be possible to provide this in the same hotel as that used for the event. Furthermore the British Council cannot extend hospitality to family members.

The British Council can take no responsibility for additional accommodation for participants or accommodation needed by accompanying family members / chaperones. The participant or their sponsor / organisation must pay all charges relating to additional accommodation directly to the hotel, and charges may not be referred to the British Council unless previously agreed.

If you have any further enquiries about additional accommodation, then please contact the Operations Manager on +44(0) 1865 302714; email:

The event will begin with dinner on the evening of Sunday 10 March, and will finish after lunch on Friday 15 March

London School of Economics

Joining Instructions
We will send Joining Instructions to all participants prior to the event. These will include directions to and contact details for the venue, emergency contact information and the latest advised time of arrival.

International Travel
Participants should make their own travel arrangements to and from the seminar venue. We strongly advise all participants to make return reservations before leaving their own country as it may be difficult to make them after arrival at the event.

We strongly recommend that participants make their own arrangements for travel and other insurance before leaving their own country.

If obliged to cancel an event, the British Council reserves the right to do so without indemnity, subject to the return of any registration or enrolment fee already paid.

As the number of places available on the event is limited we advise early application.

You may contact International Networking Events by telephone, fax or e-mail to reserve a place on the event. Participants must follow up any reservation with a completed application form as soon as possible. Please send or take your completed application form to your local British Council office, or send it directly to:

International Networking Events
The British Council
1 Beaumont Place
Oxford OX1 2PJ
United Kingdom

Telephone: +44 (0) 1865 316636
Fax: +44 (0) 1865 557368

Alternatively, to ensure a faster response, participants may apply electronically for any INE event through the INE website at:

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