ICT and Opportunities for the Public Sector (0131)

Venue: London School of Economics

Location: London,

Event Date/Time: Mar 10, 2002 End Date/Time: Mar 15, 2002
Registration Date: Mar 05, 2002
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Information and Communication Technologies and the Delivery of Public Services

The internet and other information and communication technologies (ICTs) are rapidly transforming knowledge management and learning. However, there has been relatively little sustained discussion as to how these technologies could be used to transform the ability of individuals and groups to participate in defining public service provision and delivery. There has been much talk by national governments about the benefits of ‘on-line’ government, but a lack of critical discussion of what this will mean in terms of enhanced user/citizen participation, the maintenance of standards and quality, the design and development of new systems applications, and new models for citizenship and the role of the state.
This seminar examines how and why ICTs might improve user participation in the definition of public services, including health, education, transport and public utilities. A key theme will be the potential of ICTs to redefine the content, scope and delivery of public services, and thus the role of the state and the citizen. The seminar will provide participants with the opportunity to study case material from around the world, and to discuss with leading experts from the academy, civil service, local governments and civil society organisations, as well as to share knowledge about how future policy could be shaped in this area. The overall aim of the seminar is to be future oriented.

The main topics for discussion will include:

 Current use of ICTs to promote active user engagement in public service definition and delivery
 Key problems encountered with the use of ICTs in specific areas of public service delivery
 Critical factors in the successful delivery of public services on-line
 New strategies for systems design in the civic domain
 The changing role of the state and the citizen
 The cost of on-line government and its justification
 Case studies from around the world

In order to support participants’ professional work and future policy definition, emphasis throughout the seminar will be placed on identifying best practice, seeking cost effective solutions and managing organisational and systems change. Sessions will include presentations by specialist speakers, panel discussion and analysis of specific case studies. An invitation to offer and develop case studies based on participants’ own professional experience will be issued with the seminar joining instructions.

Participant Profile
The seminar will be of particular interest to policy makers, professionals from civil society organisations and NGOs, civil servants and government officials, local authority policy makers, leaders and managers of public services, and researchers.


Additional Information

Directors Professor Henrietta L. Moore and Professor Claudio Ciborra, LSe-lab, London School of Economics Contributors are expected to include: Helmut Anheier, Director, Centre for Civil Society, London School of Economics Garry Clark, Government, Partnership and Joint Ventures, British Telecom Bob Galliers, Professor of Information Systems, London School Of Economics Ed Mayo, Director, New Economics Foundation Andrew Pinder, E-Government Envoy, Cabinet Office, UK Jonathan Rees, Director of Modernising Public Services, Institute of Public Finance Wendy Thompson, Head of Best Value Inspectorate, Audit Commission Martin Trees, President, Experian Des Vincent, Director General, IT Unit for Northern Ireland