Contact Center Management for Utilities

Venue: Crowne Plaza Las Vegas

Location: Las Vegas, Nevada, United States

Event Date/Time: Sep 26, 2002 End Date/Time: Sep 27, 2002
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Attend CBI’s timely “Contact Center Management for Utilities” conference to gain insights on how to implement inexpensive and effective changes as you migrate from a call center into a contact center. Increase customer satisfaction by implementing targeted staffing strategies and adding new contact channels.

Nowhere else will you find a conference where you can benchmark against 12 case examples from:

Avista Utilities Commonwealth Edison
Kansas City Power & Light Nashville Electric Service
Nevada Power Omaha Public Power District
Portland General Electric Public Service Electric & Gas
Puget Sound Energy Tampa Electric Company
United Water

Join this outstanding group of speakers at the only independent forum where utility customer service, call center and contact center professionals can share their experiences and lessons learned to improve service and satisfaction.

PLUS, Choose from two interactive pre-conference workshops on Thursday, September 26, 2002:

A) Successfully Transition Your Contact Center to a Solution-Sales Model and

B) Conduct Customer Research to Evaluate the Performance of Your Interactive Voice Response System and Contact Center.


4255 S. Paradise Road
Las Vegas
United States