A free one-day workshop on embedding best practices and performance metrics in European shared services centres. Case studies and metrics from Hackett Best Practices’ benchmark database of over 2,000 global companies provide a framework for executives charged with designing, implementing and managing shared services. Advance reservations required; no vendors permitted.
- Shared Services Delivery Model: A Conceptual Framework
- Shared Services Delivery Model: Real-Life Experiences
- Service Centre Design: Understanding Alternatives
- Service Centre Design: Making the Difficult Choices

1 October 2002 – Swissotel London (London, UK) 4 October 2002 – Sheraton Hotel Airport (Frankfurt, Germany)