As the industry explores new technologies and faces economic and regulatory changes, many companies have begun to explore the concept of customer centricity. Attend CBI's "Building Customer Relationships for Energy Companies" conference to be held on April 10-11, 2003 in Orlando, Florida and learn how to integrate CIS, CRM, Call Center and Web-based applications to improve customer satisfaction, increase revenue and reduce costs. This conference gives you up to date information on critical factors for building energy customer relationships success including:

-How do you cost justify customer centric initiatives
-Identify methods for uncovering your customers needs
-What kind of investment do you need to implement CRM and upgrade your CIS systems
-Integrate emerging eBusiness technologies with tradition contact center for maximum impact

Plus, Choose between 2 pre-conference workshops:

A. Data Warehousing and Data Mining — The Basic of Your Customer Knowledge
B. Customer Satisfaction Rating