Building Customer Relationships for Energy Companies (PB336)
Venue: Sheraton World Resort
Location: Orlando, Florida, United States
Event Date/Time: Apr 10, 2003 | End Date/Time: Apr 11, 2003 |
Description
-How do you cost justify customer centric initiatives
-Identify methods for uncovering your customers needs
-What kind of investment do you need to implement CRM and upgrade your CIS systems
-Integrate emerging eBusiness technologies with tradition contact center for maximum impact
Plus, Choose between 2 pre-conference workshops:
A. Data Warehousing and Data Mining — The Basic of Your Customer Knowledge
B. Customer Satisfaction Rating