12th ALIA National Library Technicians Conference (12th ALIA National L)

Venue: Sheraton Brisbane Hotel & Towers

Location: Brisbane, Qld, Australia

Event Date/Time: Sep 09, 2003 End Date/Time: Sep 12, 2003
Registration Date: Aug 04, 2003
Early Registration Date: Jul 04, 2003
Abstract Submission Date: Dec 18, 2002
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Embracing Reality - The daily reality of the role of library technicians is that of client service in all of its forms. They are at the forefront of all face-to-face activities, and play a relevant and vital part in the delivery of personal, virtual and online services. Embracing Reality describes:

the challenges faced by libraries today;
the need to stay relevant to clients and organisations;
adaptability and flexibility in today's work environment;
personal qualities essential for quality client service; and
use of innovation and creativity to provide services in a cost effective manner.
the need to embrace new services, technologies and techniques as the needs of clients change.
Synopsis of daily themes
To reinforce the theme Bridging services - embracing reality and to focus on specific issues, each day of the conference has been assigned a separate and special theme.

Day 1 - Tuesday 9 September, 2003
The Pier - the starting point, the foundation. This day will be devoted to pre-conference activities and networking opportunities.

- Pre-conference activities (focus groups, ALIA sectional meetings)
- Registration
- Social activities
- Trade exhibition opening
- Official opening of conference/cocktail party/welcome drinks
Day 2 - Wednesday 10 September, 2003
The Arch/Spanning the information gap
This day will look at the "big picture" of customer service.

Suggested topics:
- customer service in a rapidly changing environment
- customer service policies
- definition of theme,
- importance of customer service,
- library technicians' significance in this role,
- planning of library services
- use of creativity to find innovative solutions to customer service issues
Day 3 - Thursday 11 September 2003
The Girder:
Library technicians provide the strength and support for this "bridge".
This day will focus on career development and the skills and knowledge needed to provide superior service in a dynamic library environment.

Suggested topics:
- Career development
- Database skills/training
- Effective communication (written and oral)
- Emerging roles/future directions for Library Technician profession
- Further education and training
- IT and information systems skills
- Leading edge technologies
- Networking
- Project planning
- Public Speaking
- Staff selection/supervision
- Technologies used in new or novel ways
- Workplace Health & Safety
Day 4 - Friday 12 September 2003
Rivets, Nuts and Bolts - Holding it all together.
Library technicians upholding and underpinning customer service in libraries. Embracing reality/getting back to basics.

Suggested topics:
- Conference organisation
- Education and training for clients
- Graphic design for effective communications/displays
- Internets/intranets/digital information
- Keeping abreast of new products and services
- Literature reviews/reviewing
- Marketing the library to the right people
- Multicultural services
- Negotiation
- Problem solving
- Promotion and display
- Relationships with clients/vendors
- Storytelling
- Visual auditing


249 Turbot Street