2nd Annual Credit & Collections (PB364)
Venue: Walt Disney World Swan Hotel
|Event Date/Time: Jul 24, 2003||End Date/Time: Jul 25, 2003|
-In a tough economy, how do utilities better mitigate against commercial and industrial account loss?
-Under the Bankruptcy Code, utilities are treated distinctly from other creditors — How can you defend against aggressive debtor actions?
-Deregulation — How do you restructure metering and billing operations while maintaining good customer service?
-Customer fraud — How do utilities establish effective fraud prevention programs?
-Minimizing bad debt — Develop benchmarks and metrics to understand bad debt and learn how to turn non-performing and dormant accounts into cash
Plus, hear case studies from leading utilities, including:
-Potomac Electric and Power
-Progress Energy Services
-Progress Energy Florida
-Puget Sound Energy
-TXU Energy Services
at the only independent forum where utility credit and collection professionals can share their experiences and lessons learned to improve credit decisions and maximize revenue recovery.