2nd Annual Credit & Collections (PB364)

Venue: Walt Disney World Swan Hotel

Location: Lake Buena Vista, Florida, United States

Event Date/Time: Jul 24, 2003 End Date/Time: Jul 25, 2003
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Gain insights on how to take control of revenue recovery opportunities. Doing so can help you to lower your credit and collections costs, increase your returns and still achieve high levels of customer satisfaction. Key questions to be answered at the conference are:

-In a tough economy, how do utilities better mitigate against commercial and industrial account loss?

-Under the Bankruptcy Code, utilities are treated distinctly from other creditors — How can you defend against aggressive debtor actions?

-Deregulation — How do you restructure metering and billing operations while maintaining good customer service?

-Customer fraud — How do utilities establish effective fraud prevention programs?

-Minimizing bad debt — Develop benchmarks and metrics to understand bad debt and learn how to turn non-performing and dormant accounts into cash

Plus, hear case studies from leading utilities, including:


-Cleco Power

-Consolidated Edison

-Potomac Electric and Power

-Progress Energy Services

-Progress Energy Florida

-Puget Sound Energy

-Tampa Electric

-TXU Energy Services

at the only independent forum where utility credit and collection professionals can share their experiences and lessons learned to improve credit decisions and maximize revenue recovery.