Cultural Competency Programs, Advanced Strategies for Health Plans (P0920)

Venue: Allerton Crown Plaza

Location: Chicago,, Illinois, United States

Event Date/Time: Sep 22, 2003 End Date/Time: Sep 24, 2003
Early Registration Date: Aug 08, 2002
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Cultural Competency Programs, Advanced Management Strategies for Health Plans

The Institute for International Research is pleased to present Cultural Competency Programs, Advanced Management Strategies for Health Plans. Our mission is to help health plans create, build and improve cultural competency programs. Furthermore, the program strives to address the advanced challenges of provider training and buy-in, data collection, as well as evaluating an established program. Organizations are also experiencing difficulties identifying and implementing structures and systems to meet member needs, achieving compliance and integrating cultural compliance into their organization.

Day One of the program opens with a full day seminar focused on How to Build a Cultural Competency Program from Concept to Implementation. The seminar begins with an interactive discussion on assessing organizational needs to tailor a cultural competency program. Kaiser Permanente's, Director of National Linguistic & Cultural Programs,provides a comprehensive view of key components necessary to create a successful program for diversity and multiculturalism. Next the Alameda Alliance for Health presents a session on making a business case for culturally competent care and gaining buy-in from health plan administration. The Lovelace Clinic Foundation provides us with a roadmap to plan and build a cultural competency program. The seminar continues with LA Care demonstrating how to implement effective policies and procedures for transitioning to a culturally competent and compliant organization. The seminar closes with an interactive workshop from Millennia Consulting on building cultural and linguistic competency at the organizational level through engaging participants in interactive strategic planning activities and showing how to apply the process to your organization.

On Day Two, the conference opens with a presentation from the Office of Minority Health who addresses challenges surrounding CLAS Standards. This is followed by a case study from Wellpoint Health Networks on how to effectively implement the CLAS standards. Next, there will be a presentation on developing and implementing a compliance based-language program for interpretation and translation. The day continues with a presentation from the National Health Law Program on collecting data on race, ethnicity and primary language. The discussion explores both federal (HIPAA) and state laws that do and do not support collection. Next, Harvard Pilgrim Healthcare presents on cultural competence training programs for internal and external staff. The following session takes a look at employing training programs for providers and their clinical staff to increase cultural competency.

Day Three begins with a case study from Health Net of California on the launch of Salud con Health Net, a cross border health program with Mexico. The case study is followed by a presentation on improving market share and realizing the benefits of marketing to multi-cultural populations from the VP of Marketing at Blue Cross Blue Shield, Florida. The conference closes with a two-hour workshop from Dr. Dennis Andrulis of SUNY Downstate Medical Center, together with CMRI of San Francisco and Universal Care - California on implementing an organizational self-assessment for a managed care organization.


701 N. Michigan Avenue
United States

Additional Information

Health Insurance companies particularly those with Medicare and Medicaid populations, Managers, Directors, and VPs of the following departments. Cultural Competency Cultural and Linguistic Services Interpreter Services Diversity Member Services Provider Relations Health Education Marketing Quality Compliance Conference Pricing: Conference and All Day Seminar - $1,795 Conference Only - $1,395 Conference One Day Rate - $795 For Group and Company rates Certain IIR events offer discounted rates for groups as small as 3 colleagues. To find out if this event offers a group discount rate, please contact Aloycia Bellillie at: 800-345-8016 X3702(USA), 212-661-3500 X3702(outside of USA) or Conference Venue: Allerton Crown Plaza 701 N. Michigan Avenue Chicago, IL 60611 Tel: 312-440-1500