Billing & Payment Processing for Utilities (PB383)

Venue: Double Tree Coconut Grove

Location: Miami, Florida, United States

Event Date/Time: Nov 20, 2003 End Date/Time: Nov 21, 2003
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Utilities increasingly want to know how to build customer loyalty through value-added services, how to customize services for mass market and Commercial & Industrial customers and how to develop and market electronic bill payment and processing for greater efficiencies and customer ease-of-use.

This conference will showcase cutting-edge technologies that best integrate and market customer service, real-time metering, back-end accounting, and website functions. The conference will also focus on creative strategies and trends current in the marketplace for streamlining and customizing bill analysis and processing for small business and C&I customers. In addition, how to incorporate real-time metering data into both billing and marketing strategies, how to invest in new CIS technologies while maintaining expenditures, and how to market eBilling services for optimal customer adoption will also be covered.

The program includes:
A Keynote Address by Patty Walker, Vice President, Billing and Metering Services, Cinergy: "Drive Revenue Potential, Service Consistency and Customer Loyalty through Billing"

Case study examples of innovations in planning and marketing customized billing services including complex billing analysis and value-added service delivery for C&I and small business customers

Case study examples of best practices for driving customer adoption of online bill payment and processing as well as advances in prepayment metering

Innovative strategies and tactics for building marketing and branding opportunities into billing and expanding marketing opportunities with electronic billing and payment processing (EBPP)


Choose from two Pre-Conference Workshops!
A. Strategies and Best Practices for Outsourcing Billing Management

B. Integrate Revenue Cycle Technologies - How to Combine AMR, Bill Processing and Customer Service