Event Date/Time: Sep 21, 2004 End Date/Time: Sep 24, 2004
Registration Date: Sep 21, 2004
Early Registration Date: Jun 21, 2004
Abstract Submission Date: Sep 30, 2004
Paper Submission Date: Sep 30, 2003
Report as Spam


The 2004 Conference is expected to attract over 600 delegates and offers a combination of a stimulating program featuring highly respected speakers, a large trade exhibition and enjoyable social activities.

The new Gold Coast Convention & Exhibition Centre has been chosen as it is a state of the art venue supported by a team of professionals committed to service excellence. It is centrally located and to take advantage of this, an array of social events and tours will be arranged.

The Gold Coast is one of Asia Pacific’s leading conference travel destinations, famous for its stunning beaches, subtropical rainforests and an incredible choice of entertainment. The list of attractions for delegates is endless including a warm year round climate, a safe and secure environment, friendly faces plus excitement and adventure beyond all expectations.

Essentially, whatever is needed for a successful and enjoyable conference experience – as well as an excellent opportunity for a pre or post conference holiday – the Gold Coast will provide with style and sunshine.

The Conference themes are:

Challenging Culture and Tradition
The focus of this theme will be issues that challenge the traditional role that libraries have played in society. Issues include, but are not limited to, social justice, social capital,
Indigenous knowledge systems, servicing the invisible client and information literacy. For example:

Extending the traditional services libraries offer
New and emerging/developing roles for librarians/libraries
Meeting the diversity challenge
The relationship between knowledge management and libraries
Becoming a trend setter, rather than a trend follower
Out of sight is not out of mind: designing services for customers you never see!
Strategies for contributing to lifelong learning.
Capturing the non-user
Challenging Leadership and Management
The focus of this theme will be issues that challenge leadership and management ideas and trends. Issues include, but are not limited to, cultural change, staff development, strategic thinking and expanding the budget. For example:

Managing and implementing innovation
Encouraging staff to think outside the box
Moving beyond the rhetoric to deliver tomorrow’s vision
Influencing social, organisational, political and economic policy development
Positioning libraries strategically in their host organisations
Transforming organisations to deliver services in client-focussed environments
Creating strategic partnerships and laborations
Strategies for growing the budget.
Meeting the Smart Service Challenge
Meeting the smart service challenge is all about smart applications, smart technologies, smart customers, smart services and smart staff. For example:

Using smart or killer applications to deliver smart services
Understanding and anticipating the needs of smart customers
Transforming services through quality initiatives
Influencing smart service by smart building design
Skilling up library staff to create and deliver smart services
Keeping up with emerging e-developments
Strategies for ensuring you stay one step ahead of the smart set.
Educating the smart professional

Keynote Speakers
We are pleased to announce the following speakers have agreed to present at the Conference.

Professor Glyn Davis
Professor Glyn Davis has been Vice-Chancellor of Griffith University since January 2002. He was previously Director-General of the Department of Premier and Cabinet in Queensland, a Member of the Great Barrier Reef Marine Park Authority and a Director of the Southbank Corporation.

Professor Davis holds first class honours in political science from the University of New South Wales and a doctorate from the Australian National University. He was a 1987-88 Harkness Fellow in the United States, working at the University of California Berkeley, the Brookings Institution in Washington and the Kennedy School of Government at Harvard University. Glyn Davis joined Griffith University as a lecturer in 1985, teaching politics and public policy and, subsequently, working as an Australian Research Council Fellow. He was appointed a Professor of the University in 1998, before taking leave to head the Department of Premier and Cabinet.

During several secondments from Griffith, Professor Davis held a range of senior posts with the Queensland State Government. From 1995 to 1996 he was Director-General of the Office of the Cabinet, and from 1990 Commissioner for Public Sector Equity with the Public Sector Management Commission.

Professor Davis was a member of the Republic Advisory Committee, which presented its report to then Prime Minister Keating advising on options for an Australian republic in October 1993. Professor Davis has served on a range of boards, including the Queensland Symphony Orchestra. His consultancy work includes reports for national and international policy organisations, such as a study of consultation mechanisms for the OECD in Paris. Professor Davis is currently Chairperson of the Australian and New Zealand School of Government.

His most recent books are a second edition of The Australian Policy Handbook (with Peter Bridgman, 2000), The Future of Australian Governance: policy choices (coedited with Michael Keating 2000) and Are You Being Served? State, citizens and governance, (co-edited with Patrick Weller, 2001). Professor Davis was made a Companion of the Order of Australia (AC) on Australia Day 2002. He was awarded the Centenary Medal in 2002 in recognition of his contribution to public service.

Mr Bob Hayward

Bob Hayward is Senior Vice President and Research Fellow APJ for Gartner. He has over 25 years experience in the IT industry, working in Europe, USA and Asia/Pacific at various senior levels within the Software industry. Gartner are the world's largest and most prestigious IT research and strategic consulting company.

Bob travels globally meeting with senior executives in the IT industry, as well as the boards of major public companies and senior regional politicians. He is a frequent speaker at various conferences and seminars. Bob is frequently quoted in the media, including national newspapers and regional business magazines.

Professor Martin Nakata
Martin Nakata is Director of Indigenous Academic Programs at Jumbunna Indigenous House of Learning, University of Technology Sydney. He is the first Torres Strait Islander to graduate with PHD in an Australian University. His previous work and academic interests in indigenous education issues and his research interest in Indigenous Knowledge areas span 23 years. He has presented 14 plenary and keynote addresses at national as well as international conference in 5 different countries. His work is widely published in anthologies, academic journals, edited books and national newpapers