Event Date/Time: Mar 10, 2004 End Date/Time: Mar 12, 2004
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Program Directors
David A. Shore, PhD
Director, Trust Initiative
Associate Dean and Executive Director
Center for Continuing Professional Education
Harvard School of Public Health

Steven D. Pearson, MD
Director, Center for Ethics in Managed Care
Harvard Medical School
Associate Professor, Department of Ambulatory Care and Prevention
Harvard Medical School and Harvard Pilgrim Health Care

James E. Sabin, MD
Director, Ethics Program
Harvard Pilgrim Health Care
Clinical Professor of Psychiatry
Harvard Medical School

Charles D. Baker, President and Chief Executive Officer, Harvard Pilgrim Health Care
Joseph R. Betancourt, MD, Director for Multicultural Education, Senior Scientist, Institute for Health Policy, Massachusetts General Hospital and Harvard Medical School
John Brouder, Managing Consultant, Boston Benefit Partners
Aaron Feuerstein, President and Chief Executive Officer, Malden Mills Industries, Inc.
Steven C. Lewis, PhD, DABT, Distinguished Scientific Associate, ExxonMobil Biomedical Sciences, Inc.
Jonathan T. Lord, MD, Chief Innovation Officer, Humana Inc.
Dolores Mitchell, Executive Director, Group Insurance Commission
Peter Mongeau, Second Vice President of Benefits and HR Services, John Hancock Financial Services, Inc.
Marc J. Roberts, PhD, Professor of Political Economy, Department of Health Policy and Management, Harvard School of Public Health
John W. Rowe, MD, Chairman and Chief Executive Officer, Aetna Inc.
Dana Gelb Safran, ScD, Director, The Health Institute, Tufts-New England Medical Center

Learn the steps to take when tackling the difficult challenge of transforming distrust in managed care into trust throughout the managed care continuum. Expert speakers give you a solid foundation for increasing trust and building a reputation as a trusted provider, identify the tools you will need for success, and show you how to measure the results. Benefit from the experience of your colleagues, and gain insight from other industries.

Who Should Attend
Executive and clinical leaders of managed care organizations, as well as top administrative, legal, and public affairs staff, physicians, leaders of provider organizations, purchasers, brokers, and others engaged in business relationships with managed care organizations


677n Huntington Ave
New York
United States

Additional Information

CME Credit The Harvard School of Public Health is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. The Harvard School of Public Health takes responsibility for the content, quality, and scientific integrity of these CME activities. The Harvard School of Public Health designates this educational activity for a maximum of 16 category 1 credits toward the AMA Physician's Recognition Award.