Overview: This seminar describes the quality principles that must be applied to both business processes and information systems processes to achieve world class performance.
It outlines how to measure and improve information quality to reclaim the lost profits of poor quality information. This course provides guidelines for a Total Information Quality Management (TIQMﾮ) environment to sustain an effective information quality environment for business effectiveness.
W. Edwards Deming's fourteen points of quality provide the basis for defining an information quality management environment. You learn management techniques for implementing sustainable information quality improvement. Illustrations show leading-edge best practices that result in business effectiveness and competitive advantage.



Learning Objectives

· Define information quality and its three components
· Identify customer-supplier relationships in information
· Describe categories of information quality tools and how to use them
· Describe how to measure information definition quality
· Identify how to measure information (content) quality
· Describe how to measure costs of nonquality information
· Describe how to reengineering and correct data and implement audits and controls for data transformation and movement
· Conduct an information quality process improvement initiative
· Describe how to conduct an information quality maturity assessment and gap analysis
· Describe how to organize and manage an information quality environment
· Describe best practices for information quality management





Seminar Outline

Defining Information Quality (IQ)

· Quality and information
· Customer satisfaction as business driver
· Defining information quality
· Dispelling myths about IQ

Applying Quality Principles to Information
· The information product
· Kaizen, TQM and business excellence principles
· Identifying information customers
· Customer expectations of their information product

Information Quality Tools and Processes
· Categories of IQ tools
· IQ tools in the TIQM process
· Total Information Quality Management (TIQM) process overview

Assessing Data Definition and Information Architecture Quality
· Data definition quality characteristics
· Measures for data definition quality
· Three categories of data definition quality assessment
· Quality Function Deployment: designing quality in data models

Assessing Information Quality
· Information quality characteristics
· Applying statistical quality control (SQC) to information
· Six sigma and information quality
· Measures for information quality
· Guidelines for effective statistical sampling
· Electronic information quality assessment for validity
· Physical information quality assessment for data accuracy
· Guidelines for effective information quality assessment reporting
· Information quality certification

Measuring the Costs of Nonquality Information and the Value of Quality Information
· Calculating information costs
· Customer lifetime value as a measure of information value
· Calculating nonquality information cost
· Calculating quality information value

Improving Information Product Quality: Data Reengineering & Correction (Cleansing)
· Defining a data clean-up strategy
· Identifying data sources
· "Discovering" business rules in legacy data
· Mapping, transforming, and cleansing legacy data
· Audits and Controls for ETL processes

Improving Information Process Quality: Data Defect Prevention
· The Plan-Do-Check-Act cycle for information quality improvement
· Using cause-and-effect diagrams for data defect cause identification
· Planning and implementing process improvements for information quality
· Measuring quality improvements for effectiveness
· From quality assurance to continuous quality improvement
· Best practices for information quality improvement

Implementing and Sustaining an Information Quality Improvement Environment
· Information quality management maturity grid
· Conducting an information quality maturity assessment and gap analysis
· Deming's fourteen points of quality applied to information
· Facilitating and enabling culture change
· Organizing for information quality
· Action steps to TIQM success

£1245 + VAT