Location: Vancouver, British Columbia, Canada

Event Date/Time: Jun 07, 2004 End Date/Time: Jun 08, 2004
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Leading experts in performance measurement and accountability will discuss how to successfully define performance indicators, utilize performance measurement data, implement accountability frameworks to improve service delivery and reduce costs without jeopardizing patient safety. Conference highlights include:

Latest advances in mapping tools to overcome gaps in healthcare services
Streamlining and improving the performance measurement process to increase accountability, efficiency and responsiveness
Measuring what needs to be measured – defining and selecting appropriate indicators
Linking performance plans to strategy and desired outcomes
Achieving reliable and valid outcome measures in patient safety,
chronic disease management, critical care and mental health
Aligning performance measurement systems with the needs of end users
Improving patient flow management without compromising quality of care
Process indicators vs outcome indicators – understanding the crucial difference
Improving health promotion and outcomesthrough the Interactive Domain Model
Screening for operational errors and assessing for hidden risks in medication use
Improving chronic disease management by aligning performance with incentives
Continuum management – use sound benchmarks and accountability frameworks to design effective and priority-driven healthcare initiatives

and much more…