Successfully Implementing Six Sigma in Financial Services

Venue: The Westin New York at Times Square

Location: New York, United States

Event Date/Time: Jun 23, 2004 End Date/Time: Jun 24, 2004
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Description

As a finance professional you know the pressure associated with improving levels of customer service whilst at the same time making your processes more cost effective. Now here is a conference that can help you achieve it.

As the market for financial products becomes more competitive and customer driven, there is an increasing need for companies to address the way in which higher quality and lower costs can coexist. Six Sigma provides the solution to this enigma. The central idea behind Six Sigma is that if you can measure how many "defects" or “errors” you have in a process, you can systematically figure out how to eliminate them and get as close to zero “defects" as possible. It is widely acclaimed that those organizations deploying Six Sigma are achieving breakthrough results.

We have brought together the most powerful case studies from across the Financial Services arena. Attend this conference and breathe life into your improvement program following the expert advice of our uniquely qualified speaker panel.

For example:

- Guillermo Kopp, Director, Financial Services Strategies & IT Investments, TowerGroup

- Joe L. Valasquez, SVP, LOB Quality and Productivity Executive, Bank of America

- Kamran Jahanshahi, SVP, MBB, Engineering & Planning Director, Citi Cards

- Robin Royals, Global Quality Leader, GE ERC

- Laura Rakers, Business Process Consulting Director, CNA Insurance

and many more!

This is the forum for Six Sigma in Finance. Nowhere else will you find such an exceptional array of speakers and organizations willing to share their experience with you.

Only issues highlighted during our research will be addressed at this conference. Topics include:

Applying Six Sigma in a smaller environment
Translating customer satisfaction in-to bottom line benefits
Governance: running and sustaining Six Sigma
The application of Lean and DFSS methodologies to finance
How to realign your Six Sigma program

Plus! Everyone’s asking how to achieve Executive Sponsor Buy-in, so a specific session will tell you just how to “Create Passion in the Boardroom”.

All this and more! See below for the full program details and the separately bookable workshops from Six Sigma leaders giving you all the practical help you need to make your initiative a success.

Places are strictly limited and all those involved in Quality and Process Improvement are encouraged to reserve their places early. For more information and to secure your place at this important and unique event call TOLL FREE on (1) 800 959 6549 or (1) 312 466 5774 or register on line.

Venue

Additional Information

Who Should Attend WCBF’s Six Sigma in Finance has been extensively researched and specifically tailored to meet the requirements and interests of professionals working within the following financial services’ sectors. You will benefit from this conference if you are a: Director of: Quality HR Operations Six Sigma Six Sigma: Program Leader / Sponsor Process Champion Master Black Belt Black Belt Green Belt Vice President, Senior Vice President, Executive or Manager within: Process Management / Improvement Operating Excellence Service Quality Continuous Improvement Business Improvement Technology Planning Performance Excellence Customer Satisfaction Supply Chain Management PLUS Don’t miss out if you are from a Technology Organization or you are a Supplier to a major financial corporation. Prices, Discounts and Key Terms Prices FULL PRICE EARLY BIRD DISCOUNT PRICE Conference only $1695 $1525.50 Conference & one Workshop (A, B, C, D or E) $2195 $1975.50 Conference & two Workshops (A, B, C or D) $2693 $2423.70 Conference & three Workshops (A, B, C or D) $3192 $2872.80 Half-day Workshop A, B, C, D or E) $499 $449.10 Early Bird Discounts Register before May 14, 2004 and get 10% off the registration fee. Only applicable to FULL PRICE delegates Group Booking Discounts WCBF understands the value of team knowledge sharing. Groups of 3+ booking at the same time from the same company receive a 15 percent discount from the above price list, 5+ receive a 20 percent discount, 7+ receive a 25 percent discount and 10+ a 30 percent discount. Discounts Calculation When booking on-line both "Early Bird" and "Group Booking" discounts will be calculated once the Registration Form is received by WCBF. You will be telephoned to confirm the final pricing, before any monies are taken from your Credit Card IF YOU ARE BOOKING BY FAX OR POST, PLEASE PHOTOCOPY THE REGISTRATION FORM FOR ADDITIONAL DELEGATES. Payment Terms and Conditions Payment includes refreshments, lunches, a detailed conference workbook with presentations, and all meeting materials. For us to make sure that we can provide you with the best service, please arrange for payment to arrive 10 days prior to the conference. For less than 10 days prior to the event, a credit card payment will be requested. Cancellation In today’s fast-moving world, we all have to respond to last-minute changes in our business plans. If you have to cancel your registration, we can offer you a number of options to choose from: • You can send a substitute colleague in your place • You will be charged a Service Charge fee dependent on the following cancellation time frames before the event. a) If you cancel prior to 30 working days before the event, you will be charged a Service Charge Fee of 20% of the registration fee. b) If you cancel less than 30 working days, but prior to 10 working days before the event, you will be charged a Service Charge Fee of 50% of the registration fee. If you have already paid, the appropriate deduction will be made, and the balance refunded. If you have not already paid, an immediate payment of the Service Charge Fee would be required. PLEASE CONFIRM YOUR CANCELLATION IN WRITING We regret that we cannot accept cancellations that are received less than 10 working days before the event. I Exhibitors and Sponsors Cancellation Policy WCBF cannot accept cancellations from exhibitors and sponsors. Changes to the Programme WCBF reserves the right to make changes to any aspect of the programme, agenda, speakers, dates and venue location and can also cancel events if enrolment criteria are not met, or when conditions beyond its control prevail. Every effort will be made to contact each delegate if the event is cancelled. If an event is not held for any reason, WCBF’s liability is limited to the refund of the registration fee only. Protection of your data Personal data is gathered in accordance with the Data Protection Act 1998.Your details may be passed to other companies who wish to communicate with you offers related to your business activities. If you do not wish to receive these offers, please write to WCBF Customer Service at the address above. Travel and Accommodation Venue Westin New York at Times Square. 270 West 43rd Street at Eighth Avenue New York, NY 10036 Tel : 1-800-WESTIN1 Fax: 212 201 2701 http://www.westinny.com WCBF have negotiated reduced rate accommodation with the Hotel of $289++ per Superior Room per night. Please call Central Reservations on 1-888-627-7149; specifying “WCBF” The Westin New York at Times Square is Manhattan's newest achievement of architecture and art. The magnificent building design consists of a 45-story prism split by a curving beam of light that soars above the New York City skyline. The Westin New York at Times Square will create a dramatic entrance to Times Square and is destined to become a Manhattan landmark. The hotel is located at the corners of 42nd & 43rd Street and Eighth Avenue, within walking distance to the world's finest retail, dining, and entertainment. Travel and Accomodation Hotel and travel costs are NOT included in the registration fee. However, WCBF have negotiated reduced rate accommodation with the Hotel of $289++ per Superior Room per night. When contacting the Hotel, please specifying “WCBF”, directly through the Central Reservations Office in Continental U.S. and Canada at 1-888-627-7149; Alaska and Hawaii at 1-800-228-1212. The “cut-off date” for accepting reservations into this room block is June 1, 2004. Reservation requests received after June 1, 2004 will be accepted on a space available basis at the hotel's published rates.