Telecoms Outsourcing Strategies

Venue: Arabella Sheraton Grand Hotel

Location: Munich, Germany

Event Date/Time: Jun 07, 2004 End Date/Time: Jun 08, 2004
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This peer-to-peer telecoms discussion forum offers the rare opportunity for telecoms executives to draw transferable lessons from the insights of wireline and mobile operators from across Europe, thereby accelerating the development of outsourcing strategies and gaining immediate competitive advantage.

Speakers include:
· Jens Faarup, CFO, Sonofon (Denmark)
· Jean-Francois Willame, Director Strategy and Business Development, Belgacom
· Kevin Jauncey, CEO, Gamma Telecom (UK)
· Phil Pavitt, CIO, ntl (UK)
· Timo Ahomaki, Director Product Development, TeliaSonera Finland
· Werner Lindemann, Head of Network Development, Orange Switzerland

Topics being addressed:
· Selecting outsourcing partners, setting SLAs and managing the evolving supplier-client relationship across the lifecycle of the agreement
· Identifying telecoms business processes best suited to externalisation
· Accessing new revenue streams through leveraging in-house competencies to position telcos’ business units as outsourcing bureaus
· Achieving cost savings and enhancing operational excellence through outsourced billing and CRM functionality
· Improving business agility through outsourced network management and optimisation
· Ensuring that telcos’ customer-centric differentiation strategies work smoothly across outsourcing partnerships