The 6th Annual Conference for Help Desk Professionals (HDPC)

Venue: The Fairmont Hotel

Location: New Orleans, Louisiana, United States

Event Date/Time: Oct 06, 2004 End Date/Time: Oct 08, 2004
Registration Date: Oct 08, 2004
Early Registration Date: Aug 20, 2004
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Description

ABOUT THE EVENT
This Conference is Sure to WOW You! The Conference for Help Desk Professionals is literally a one of a kind event. For six straight years, this conference has continued to deliver the highest quality, unbiased education presented by the very best faculty of help desk experts. HDP has earned its reputation as an educational experience well worth the time and investment. If you have attended before, it’s time to pay us another visit! If you have not attended in the past…plan to join us in New Orleans this year!

This event consistently provides our attendees with unparalleled opportunities to learn from and network with the leading help desk practitioners and forge long lasting, personal relationships with peers facing the same help desk struggles and challenges.

We take great pride in the attendee participation and interaction that occurs at this conference, developing a close-knit community of help desk professionals, and we introduce our attendees to new team building, motivational and leadership experiences that are meaningful to your everyday work and personal life.

WHAT MAKES THIS EVENT UNIQUE?
When you attend this conference, you will quickly realize that you have come to the right place for inspiration, motivation and education, joining those who want to hear the best practices for proven help desk support methods. You will learn advanced ideas for technology usage with actual case studies demonstrating measurable results. One entire track is devoted to advanced leadership techniques, including how to develop the support team’s abilities. We will also address the needs of new managers in the help desk industry. The focus of our sessions is on how to provide extraordinary customer service and support with the lowest investment possible, without losing sight of the people. At this year’s conference, you will have the opportunity to hear from the most recognized names in the help desk industry, all at one event! We will be honoring these legends of the help desk industry, in a formal awards ceremony, for their great contribution and influence they have made to the technology support industry. These legends, and other expert speakers will offer you invaluable information for help desk support, in the most comprehensive program available.

NETWORKING, NETWORKING, NETWORKING...
Networking opportunities are abound at the only event dedicated to bringing you the best of the help desk industry. There is no other event where you can meet and discuss help desk issues with like-minded individuals from so many different industries and organizations, all in one location. We invite you to take part in this highly regarded conference and find out for yourself why our attendees consistently score the conference a 10 out of 10!

GET CERTIFIED!
Certification training will be offered from STI Knowledge at the start of the event. Don’t miss the opportunity to become a certified Help Desk Manager or get certified in ITIL! These training courses have proven to been the most popular course offered along side our conference and offers attendees the opportunity to achieve a level of service and support held only by the very best in the industry! Certification courses sell out quickly at our events so we encourage you to sign up early in order to reserve your seat in this highly regarded certification course.

WHO SHOULD ATTEND?
- CTOs, CKOs, COOs and CIOs
- IT/IS Managers and Directors
- Help Desk & Software Support Executives
- Vice Presidents of Services and Support
- Help Desk, Customer Service and Technical Support Professionals
- Help Desk Managers
- Support Team Leaders
- Knowledge Managers & Engineers

WHAT YOU WILL LEARN
- Get advanced information with loads of take away templates to use immediately
- Understand how to create an outstanding customer experience no matter what the challenges
- Learn how to identify business objectives and revenue drivers for a better ROI from your Help Desk
- Discover the technologies and best practices to take your Help Desk to the highest level
- Utilize interactive sessions to get solutions to your most difficult Help Desk challenges

Venue

Additional Information

Conference theme: Celebrating the Legends of the Help Desk Industry To Register or Request Information: - Online: http://www.dci.com/brochure/hdno - Call DCI Customer Service: 978-470-3880 - Email: ConfReg@dci.com - Sponsorship Details: http://exhibit.dci.com/helpdesk Download a PDF of the conference brochure: http://www.dci.com/regsysv2/ir.asp?REGID=797

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