This begs the question, “Is your call centre meeting your customers expectations?” The numbers don’t lie: Keeping customers happy is a crucial aspect of all call centres and failure to meet this objective leads to less repeat customers. Improving your call centre is not an easy chore. If you are looking to improve the customer experience in your call centre, make customer satisfaction the top priority, train your call centre staff to deliver superior customer service goals, then you can’t miss IQPC inaugural Canadian Call Centre Week!