The 2005 CRM Summit offers key industry decision makers a unique opportunity to discuss the management issues associated with implementation and utilization of the latest in CRM technologies and strategies. Experts and Fortune 500 executives noted for CRM success will be presenting and leading interactive discussions on the latest issues. Delegates will meet with solution providers to explore individual business needs and the ways that CRM solutions can satisfy those needs. These pre-arranged, face-to-face meetings give participants the opportunity to strategically plan their CRM and e-CRM programs.