Contact Center Summit Spring 2005
Venue: Marriott
Location: Marina del Rey, California, United States
Event Date/Time: May 01, 2005 | End Date/Time: May 03, 2005 |
Registration Date: Apr 29, 2005 | |
Early Registration Date: Dec 31, 2004 |
Description
Sessions will focus on issues related to converting call-centers from back-office anchors to revenue producing, customer facing, 24x7, multimedia, integrated contact centers. Real-world experts in customer communication and service will discuss their experiences in enabling cross-channel interaction, while providing the opportunity to cut cost, generate sales and improve retention with minimum capital investment.