Contact Center Summit Spring 2005
|Event Date/Time: May 01, 2005||End Date/Time: May 03, 2005|
|Registration Date: Apr 29, 2005|
|Early Registration Date: Dec 31, 2004|
Sessions will focus on issues related to converting call-centers from back-office anchors to revenue producing, customer facing, 24x7, multimedia, integrated contact centers. Real-world experts in customer communication and service will discuss their experiences in enabling cross-channel interaction, while providing the opportunity to cut cost, generate sales and improve retention with minimum capital investment.