Learn how to apply the most current information regarding performance measurement to your department and instill measurement results into your corporate strategy. The agenda brings together strategies from forward thinking government agencies who will outline how to maximise the results from your measurement systems. You will learn how to leverage performance measures to increase customer satisfaction and enhance your department’s service delivery. Discover how to maximise your internal performance for greater productivity. Don’t miss out on the opportunity to attend the executive tutorials that can give life to your measurement strategies.

Executive tutorials: 1 & 3 March 2005 1 - How to successfully link performance measures to government outcomes 2- How to leverage performance measures to drive continous improvment 3- designing performance measures that bring strategy to life to achieve positive results in the public sector.