CSSM 2005

Venue: Hotel Plaza

Location: Brussels, Belgium

Event Date/Time: May 24, 2005 End Date/Time: May 26, 2005
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Customer service is becoming increasingly important for companies with a field service organisation, with a growing trend from product related revenue to service generated revenue in businesses that once focused their development strategy almost exclusively on product. With the increasing homogenisation of products, it is apparent that service can be the differentiator between companies and give them a competitive advantage. CSSM 2005 offers you the opportunity to learn how pioneering companies are tackling the specific challenges you face day-to-day in your customer care organisation.