The 7th Annual Conference for Help Desk Professionals (HDP 2005)

Venue: Hotel del Coronado

Location: San Diego, California, United States

Event Date/Time: Oct 26, 2005 End Date/Time: Oct 28, 2005
Registration Date: Oct 26, 2005
Early Registration Date: Sep 02, 2005
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Dear Colleagues and Friends,

Hundreds of Help Desk Professionals, including industry experts, legends, vendors and practitioners, will come together October 26-28, 2005, at the spectacular Hotel del Coronado in San Diego for the 7th Annual Conference for Help Desk Professionals. As always, each year our event brings updated conference formats, up and coming industry speakers, some of the most recognized names in our industry, and loads of networking opportunities.

We are offering an exclusive opportunity to get a glimpse into today’s most successful help desks and service desks. The exploration into current and future technology solutions will include less of the same old thing and more fresh new ideas. We are offering comprehensive workshops where you actually apply what you are learning during the session. The opportunity to tap into the brainpower of movers and shakers across industries in both the private and public sectors will be afforded at this one of a kind event.

You will get a “live from the front-line” perspective so you can benefit from practical, actionable information on strategy, vision, and execution having a visionary outlook into 2006 and beyond.

We have tons of ITIL for you!! You have the motivation to quickly get ITIL started in your organization. Therefore, we have brought you an entire track on ITIL, plus three different ITIL certification courses.


You've seen them in action… industry icons Malcolm Fry, George Spalding, and Pete McGarahan. These three take command of the platform and share their in-depth knowledge about current trends and the strategies that position you for having a successful service desk. They're immediately engaging, passionate, entertaining and profound. Their words, ideas, and stories can change the way you think and perform in your organization. Simply stated: these are three of the industry’s greatest masters.

You'll want to take copious notes when industry experts Brenda Iniguez, Brad Worthley, Dan Rickwalder, and Bill Price share their expertise to inspire, inform and influence your leadership and management decisions. Eric Rabinowitz, Brad ,and others will be doing two-hour workshops on topics of Leadership, Workforce Management, and Service Level Agreements. Rick Joslin, the authority on Knowledge Management is going to teach you how to be successful with the technology that contributes the most to offering a self-service model.

Launching a new generation of industry speakers, in our no-holds barred case study sessions, you'll hear the secrets of some of the most progressive Help Desks from leading Northwest companies like Starbucks (Mary Lou Blakely), REI (David Stockwell), and Port of Seattle (Ernie Hayden).

ITIL is at the forefront of everyone’s mind and we have built in loads of material on the topic. ITIL certified Mary Kay Wegner from the City of Redmond (home to Microsoft), is presenting a pre-con session for beginners that will give you excellent exposure to the methodology along with Malcolm Fry.

Dru Phelps from Benchmarkportal will share a wealth of information on metrics in her pre-con. Her sessions always sell out so sign up early for this one.

And saving the best for last, Eric Chester our main keynote will leave you with an unforgettable impression about people on the frontline and how critical they are to our companies. Eric will be autographing his book, "How to Get the Frontline to Give a Damn" just after his keynote on Wednesday morning.

Together our line-up of speakers knows more about building a successful Help Desk or Service Desk than any other group! You won’t want to miss The 2005 Conference for Help Desk Professionals. This event promises to be spectacular and unique in many ways! It is dedicated to addressing your Help Desk and Technical Support needs by providing the best solutions, both strategic and tactical.

>> 100% Satisfaction Guaranteed! <<

My personal commitment is the guarantee that you will gain invaluable information and be enlightened with fresh and proven ideas or you get a full refund. If you are not thoroughly convinced that the program is worth every penny of the modest investment you paid, just let me know by the end of the three days we have together and I'll promptly make arrangements to have a refund check sent or a credit made to your charge card.

See you in October at the Hotel del Coronado for one of the best educational and networking experiences you’ll get this year!

Come reach your full leadership potential at HDP 2005!

Ivy Meadors
CEO, High Tech High Touch Solutions, Inc.
Chair and Conference Owner