Communication Skills for Difficult Situations (including Humour as a Coping Strategy)

Venue: Metro-Central YMCA

Location: Toronto, Ontario, Canada

Event Date/Time: Oct 20, 2005 End Date/Time: Oct 20, 2005
Early Registration Date: Sep 15, 2005
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We all have moments during interviews with patients, clients, family members, or colleagues when we simply don't know what to say. Worse still, we have a vaguely guilty feeling that we ought to know what to say, or that everybody else in our profession knows what to say and we don't. A world-class expert on interpersonal communication, Dr. Robert Buckman is also one of the funniest speakers in the medical world. He combines a mischievous sense of humour with communication training that sets the standard for personal and professional development programs. Dr. Buckman's skills have been honed in some of the most challenging settings imaginable. Communicating difficult messages has always been one of his critical skills, and laughter, some of his best medicine.

Using his experience in teaching communication skills in cancer medicine over the last 20 years, Robert Buckman has developed several strategies for communication — approaches that can help you to handle emotions (the other person's and yours), as well as conflict. Equally valuable is his presentation style: having made over 50 videos with actor John Cleese, Dr. Buckman is always entertaining. He will show that humour is a valuable tool in teaching and — used sparingly and with appropriate care — in interviews. The day will include lecture, discussion, and role playing. It will be a day that not only will entertain you but also leave you with practical tips and skills that you can use in your own practice immediately.

You will learn to:
- Recognize the value of strategies in approaching communication difficulties
- Understand and practise the use of the empathic response in handling emotions
- Differentiate between professional and personal reactions to any situation
- Understand the elements of conflict resolution


20 Grosvenor Street

Additional Information

Registration fee for this seminar includes admission to the evening lecture, Thou Shalt Kill: Beliefs, Behaviour, and the Brain.