Discover how to design, build and negotiate a service level through hands-on exercises. Don’t miss this opportunity to work through your own service level situation in an informative and interactive environment.

PARTICIPANTS ATTENDING THIS COURSE WILL LEARN TO:

- Discover all you need to know before entering into SLAs
- Determine what and how to measure each service level
- Negotiate meaningful win – win service level agreements
- Implement processes to measure achieved performance
- Deliver timely reports that provide usable performance information
- Build flexibility into your service failures and inspire service excellence
- Manage service failures and inspire service excellence
- Sustain successful service level relationships

Seats are limited to just 25 participants, so register yourself and your team today!

For full program agenda, please contact us:

Contact Person: Easwaran Kanason
Tel: +65 6722 9388
Fax: +65 6722 3804
Email: seminars@iqpc.com.sg
Web: http://www.iqpc.com.sg/AS-3181/web