Building, Implementing and Managing Service Level Agreements (Malaysia)
Venue: The Sheraton Imperial
Location: Kuala Lumpur, Malaysia
Event Date/Time: Oct 18, 2005 | End Date/Time: Oct 19, 2005 |
Description
PARTICIPANTS ATTENDING THIS COURSE WILL LEARN TO:
- Discover all you need to know before entering into SLAs
- Determine what and how to measure each service level
- Negotiate meaningful win – win service level agreements
- Implement processes to measure achieved performance
- Deliver timely reports that provide usable performance information
- Build flexibility into your service failures and inspire service excellence
- Manage service failures and inspire service excellence
- Sustain successful service level relationships
Seats are limited to just 25 participants, so register yourself and your team today!
For full program agenda, please contact us:
Contact Person: Easwaran Kanason
Tel: +65 6722 9388
Fax: +65 6722 3804
Email: seminars@iqpc.com.sg
Web: http://www.iqpc.com.sg/AS-3181/web
Venue
Restrictions
Trade Only